My company has 7 citrix servers. We have users that get corrupted profiles because of a sync issue.
To fix this we would need to log on to the servers and remove the profile or rename the profile to ***.old.
Problem is only the Sys Admin and Jr Sys Admin have access to the servers. Help desk are the ones that are getting the call. The server requires a login. The Sys Admin and Jr Sys Admin all have domain accounts that can log into any server. We don't want to give Help Desk that access. I know that I will need to setup a local account.
My company is on board with a LEAN process. I was wondering if it was possible to give HelpDesk users access to the server's C Drive.
Can I give access to them to the C Drive\Users Folder and not access to remote into the server? [Example have them type the path to the C Drive (\\cserver01\c$\users). I know it will prompt them for a login and I can make a HelpDesk login.]
Is it possible to allow them access to just the Users folder? [Only allow them to stay in the user folder and no where else]
Is it also possible to reject their login if they try to remote into the server?
I know it may not be possible but just thought I'd ask to see if anyone has come across something like this.