Solved

iOS Devices will not delete eMail, get "object cannot be moved" error.

Posted on 2015-02-18
1
37 Views
Last Modified: 2015-07-28
We use Office 365 for our eMail service, and we have increasingly been having problems with iOS devices (iOS8) not being able to delete mail. Users get an error that states "the object cannot be moved". Even if they manage to get it "deleted", it comes back the next time they close/open the Mail-app. In Outlook, it's deleted, so it appears that something isn't syncing correctly. If a User deletes everything in their deleted items, in Outlook, the iOS device will sync correctly and start working again. However, most Users don't like to do this. Any thoughts would be appreciated.
0
Comment
Question by:HELFIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 19

Accepted Solution

by:
regmigrant earned 500 total points
ID: 40897225
I've seen this where we receive mail from lotus notes and in our case it was limited to updated calendar invites.

Our 'solution' was to hold shift whilst deleting so the item bypasses 'deleted' folder which might be a little more palatable to your users (if it works)
0

Featured Post

Enroll in May's Course of the Month

May’s Course of the Month is now available! Experts Exchange’s Premium Members and Team Accounts have access to a complimentary course each month as part of their membership—an extra way to increase training and boost professional development.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Enabling the Skype for Business Meeting Scheduler in Hybrid OWA
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question