Solved

iPhone issue with ActiveSync

Posted on 2015-02-18
3
39 Views
Last Modified: 2016-05-24
We have numerous users on iPhone 5/6 - most the latest IOS with ActiveSync / Exchange 2010 SP3 Rollup 8, but it seems most of our iPhone users get a "Loading" screen when opening email (10 - 30 second), or at the bottom of the phone it locks up with either "Connecting" or "Sending" for a long time. I currently have a Samsung, and don't experience any issues. OWA and all the ActiveSync testing from Microsoft seems to look fine. Looking to see if any other users out there have had problem with the iPhones connecting to ActiveSync. We have a great circuit of 50Mbps Down 10Mbps UP that does not seems to have any issues, we also run a NSA 2400 Sonicwall. Users experience the same issues through different carriers (ie.. Verizon / AT&T, Sprint..) We have reset network settings, deleted the account and re added, but the problem still seems to occur.. There are no ActiveSync errors on the Exchange Server. I feel the problem started late last year when the IOS 8 came out (some users say it started around Nov 2014), even though Apple has put out 3 revisions, the problems don't seem to go away. Users must either reboot the phone, or switch Airplane mode On/Off to resolve. Client feels it is an Exchange issue, although I don't see any problems with the Exchange or networking.
0
Comment
Question by:bminahan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 43

Accepted Solution

by:
Amit earned 500 total points
ID: 40617435
IOS is known for such issues. I also heard issues related to ISO 8. Especially, connectivity issue related to wift etc. You are right it is not Exchange related issue. Though IOS is good but still it is not an enterprise level OS, lot of flaws. It is more gaming OS. One thing you can try to downgrade to lower IOS version and see if issue resolved or ask user to open case with apple and hope apple will release new hotfix.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A brief look into what is, how to use, and how to make GIFs
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question