Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outbound email problems with new Charter ISP connection

Posted on 2015-02-18
1
Medium Priority
?
373 Views
Last Modified: 2015-02-18
The customer has been on ATT DSL for years, and has bellsouth.net email addresses.  All was working fine until they changed over to Charter cable as their ISP yesterday.  They can still receive email, but now any time they try to send, they get the error about how "Outlook cannot connect to your outgoing (SMTP) e-mail server...contact your...Internet service provider (ISP)."

Is it possible that the Charter setup could somehow be blocking their outbound email?  Charter tech support says no way.

All these years, they have been set up to use inbound.att.net, outbound.att.net, port 110 in, port 25 out, no SSL...just standard default settings.  I found a link at att.com that says users with bellsouth.net addresses need to use inbound.att.net, outbound.att.net, port 995 in, port 465 out, and SSL.  But when I try those settings, I can't get inbound OR outbound to work.

ATT tech support also insists that they have no idea what the problem is.

I'm hoping someone has an idea--short of me having to go back to the customer site to reconnect their DSL circuit.  TIA
0
Comment
Question by:sasllc
1 Comment
 
LVL 3

Accepted Solution

by:
sasllc earned 0 total points
ID: 40617461
We finally found someone at Charter who revealed that the inbound had to be pop.mail.yahoo.com at port 995, and outbound had to be smtp.mail.yahoo.com at port 465, and I believe they required SSL.  WHY this had to be done as a result of changing ISPs is something they never explained.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question