Office 365 - Autodiscovery not working
Posted on 2015-02-18
Our customer is using Exchange on-line plan P1, with Outlook 2010 as the client.
Their are having issues with their email calendar system. some employees get the following error when trying to access the free / busy data:
No information; No Free/ busy information could be retrieved; Your server location could not be
determined; contact your administrator
However, when connected to the private network, this problem does not arise.
To me, this would indicate a possible problem with records defined in the company zone file as the auto discovery is what appears to be failing (according to what I read on the internet).
For instance, when adding a new user in Outlook from the private network, the dialogue box for connecting to Exchange (online) prompts for user name and password; However, when performing the same steps outside of the network (without VPN and different DNS server), the dialogue box for connecting to Exchange (online) lists the server name and then asks for the username and password.
The server name name that appears in the server name field is: domain.com
Is this correct? I would think that this value is incorrect.
For access the free / busy data of colleagues (in same domain), one user (external) reported that it was not working, two hours later it was working and then two hours later not working.
Is it possible that there is some problem within Microsoft ?
Any suggestions / assistance in resolving this problem would be greatly appreciated.
When they are remote (no VPN)