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How to use Reply and Forward Actions in Outlook form

Posted on 2015-02-18
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Last Modified: 2015-03-14
Hi Experts,
Is it possible to use Reply and Forward actions in Outlook form?  I have already activated those options.  But when I try to reply, I get "The form you selected cannot be displayed".  Please let me know.  Thank you in advance.

Thank you!
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Question by:RadhaKrishnaKiJaya
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11 Comments
 
LVL 11

Expert Comment

by:Clark Kent
ID: 40618310
Hello,

This message generally occurs when you require to clear your Outlook form Cache. And to do so, there are some simple steps as listed below:

1.      Click on tools >> options >> “Other” tab.
2.      Click on “advanced options” button >> “custom forms” >> “manage forms” >> “Clear Cache”.
3.      After this, restart Outlook to activate the marked changes.

If the above suggested solution fails, then there is one more way to come out of the problem. And that is you can delete the forms Cache files. Now to delete the form cache,

1.      Open the “Forms” folder. For windows 7 & 8, this folder is located :
C drive >> User >>  Username >> AppData >> Local >> Microsoft >> Forms.
2.      Now delete all the frmcache.dat custom forms.
NOTE: The forms will be present with a .DAT extension and there is a separate folder for each custom form.
3.      After deleting the form, Restart Outlook. Outlook will automatically re install the form once again thus rebuilding the forms & cache.

Regards
Clark Kent
0
 
LVL 76

Expert Comment

by:David Lee
ID: 40618541
"Is it possible to use Reply and Forward actions in Outlook form?"

Use them how and on what type of form?
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Author Comment

by:RadhaKrishnaKiJaya
ID: 40619070
Thank you Clark Kent,
My Separate Page Layout was checked.  There was a bug in that page.  Once fixed that, the error is gone.  Now how would I use the Reply action.  All I want to do is once the form is filled and Sent, the recipient needs to read it and reply back to the Sender.  Is this something possible?

Thank you again!
0
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Author Comment

by:RadhaKrishnaKiJaya
ID: 40619075
Thank you BlueDevilFan,
I am using Message form.

The sender needs to fill out the form and sends it.  The recipient needs to verify and reply back with approval to the sender.  Is this something possible?

Thank you!
0
 
LVL 76

Expert Comment

by:David Lee
ID: 40620315
Is this the scenario?

The senders creates a new message using your customer form.
After filling the form out, the sender sends the message.
The recipient receives the message, reads and verifies its contents, then clicks a single button that approves the item and sends a response back to the sender.
0
 

Author Comment

by:RadhaKrishnaKiJaya
ID: 40621503
That is the kind of requirement.  I created Approved and Disapproved buttons along with Reply/Reply All/Forward.  But, when the recipient responds, the form disappears.  My requirement is the form should appear.  

Thank you for your help.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 40629635
RadhaKrishnaKiJaya,

Could you upload a copy of your form?  That would make it easier to come up with a solution.
0
 
LVL 31

Expert Comment

by:Helen Feddema
ID: 40633760
I assume this is a custom MailItem form, so one possibility might be that the form has not been published to the recipient's computer.
0
 

Accepted Solution

by:
RadhaKrishnaKiJaya earned 0 total points
ID: 40655181
BlueDevilFan  & Helen_Feddema,
I will not be able to upload the form in here because copmany's strict policy.  Thank you for your time and help.  I added 2 custom replies Approve and Deny.  Though they are not working as expected, still ok the client.

Again,
Thank you!
0
 

Author Closing Comment

by:RadhaKrishnaKiJaya
ID: 40664883
Already described what I did in the previous screen.
0

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