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User not receiving emails for mail-enabled groups they are a member of

Posted on 2015-02-18
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Last Modified: 2015-02-24
I have a user (at least that's all i know of right now) that does not show up when you expand a mail-enabled security group in Outlook. The user is a member of that group when you look at the group in Active Directory. Also this happened when I expanded a distribution list the user is a member of. I found a post that said the user's primary group cannot be the mail-enabled group and this user's primary group is Domain Users (which is not mail-enabled). I haven't been able to find any other articles about this situation. How do i get the user's account to show up in these mail-enabled security groups and distribution lists?
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Question by:nssg_core
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4 Comments
 
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Expert Comment

by:Simon Butler (Sembee)
ID: 40618695
Check from OWA to begin with.
If the user doesn't show there, then remove them from the group. Wait at least 30 minutes and then put them back in to the group. Again wait, then check from OWA. OWA uses live information which Outlook may not.

Simon.
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Expert Comment

by:Will Szymkowski
ID: 40619004
I would also be checking to make sure that this isn't just this user. Is your AD Replication working accordingly?

Use the below commands
repadmin /replsum
repadmin /showrepl
repadmin /bridgeheads

Will.
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Accepted Solution

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nssg_core earned 0 total points
ID: 40619531
Thank you for the suggestions. Replication is successful and I tried removing her from one of the groups for 30 minutes and adding her back in. It still does not show her when I expand the group membership in OWA. I then tried to find just her in the GAL and I could not. Upon looking at her account again, I saw that she was hidden from address lists. When I removed that, she appeared in the enumerated groups.

Again, thank you for the suggestions.
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Author Comment

by:nssg_core
ID: 40627805
I found the solution while trying the suggestions of the commenters, but the solution was not what they had stated. I had missed that the user was hidden from address lists when first troubleshooting the problem
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