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Cant login into the exchange EAC on exchange 2013

Posted on 2015-02-18
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Last Modified: 2015-03-07
I have exch 2007 and exch 2013 running togethter and I was able to access the EAC from the exch 2013 server, but now for some reason when I try to access it, when I login in it comes back and says web page cannot be found.
Any ideas on what to check?
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Question by:vmich
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10 Comments
 
LVL 1

Author Comment

by:vmich
ID: 40618106
It is strange because it will let me login, but then another login box comes up and then it fails after logging into that one with the same error message.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40618729
Sounds like you have your URLs configured incorrect and it is redirecting you back to the old server - which of course doesn't have ECP. You need to look at your configuration very carefully, particularly around authentication methods. If you are using an account that is mailbox enabled on Exchange 2007 then you can get some odd results.

Simon.
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LVL 1

Author Comment

by:vmich
ID: 40618744
well the issue now is I cant check anything on the 2013 because I cant get into the EAC so how can I check anything without being able to get to the eac?
I cant even access it from the 2013 server itself or from remote. I am using an account that I created on the 2013 server
0
 
LVL 1

Author Comment

by:vmich
ID: 40618794
Do you think maybe I should remove the ecp virtual directory and then reinstall it?
0
 
LVL 34

Expert Comment

by:it_saige
ID: 40618991
I would not do that.  Do you have anything in the event log's for this exchange server?  It is very possible that your Exchange Certificates did not get applied correctly.

See if this applies: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_28533702.html#a40368659

-saige-
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40619302
You need to look at the configuration via EMS, not everything is done via the GUI/Web site.

If the certificate wasn't applied correctly then it would fail to connect, not authenticate.

Simon.
0
 
LVL 34

Expert Comment

by:it_saige
ID: 40619333
@Sembee - I was wondering where you made the connection between 'cannot display web page' and authentication when all of a sudden, surprise, surprise, there is the user comment.  I little bit of reading and a lot of coffee can make a huge difference.

As Sembee stated previously, check your Virtual Directory URL's.  You can check these by looking in EMS (Exchange Management Shell) -
 $virtds = "ECP,OWA,OAB,WebServices,Activesync"  
 $array = $virtds.split(",")  
 foreach ($i in $array) {  
 $j = "Get-"+$i+"VirtualDirectory"+" | fl name,server,internalurl,externalurl"  
 iex $j   
 }

Open in new window

Source
Produces the following output -Capture.JPG-saige-
0
 
LVL 1

Accepted Solution

by:
vmich earned 0 total points
ID: 40628108
well I did end up removing and then adding in again the ecp virtual directories and then I was able to get into the EAC once again...
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LVL 1

Author Closing Comment

by:vmich
ID: 40650708
del and reinstall EAC
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