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can't open  Microsoft Windows Server Update Services 3.0 SP1

Posted on 2015-02-19
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Last Modified: 2016-02-13
hi,

I have SBS 2008, I tried to open  Microsoft Windows Server Update Services 3.0 SP1  but get connection error, any idea?
and when I tried open SBS console to network tab, it crashed and stop working.  try to repair with CD, but didn't help.


error show :

an error occurred trying to connect the wsus server. this error can happen for a number of reasons.

The WSUS administration console was unable to connect to the WSUS Server via the remote API.

Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists,

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.


System.IO.IOException -- The handshake failed due to an unexpected packet format.

Source
System

Stack Trace:
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
** this exception was nested inside of the following exception **


System.Net.WebException -- The underlying connection was closed: An unexpected error occurred on a send.

Source
Microsoft.UpdateServices.Administration

Stack Trace:
   at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)
   at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer(String serverName, Boolean useSecureConnection, Int32 portNumber)
   at Microsoft.UpdateServices.UI.AdminApiAccess.AdminApiTools.GetUpdateServer(String serverName, Boolean useSecureConnection, Int32 portNumber)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.GetUpdateServer(PersistedServerSettings settings)
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ConnectToServer()
   at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.get_ServerTools()
0
Comment
Question by:Simon Chen
  • 9
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14 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 40619119
Hello,

First of all - Have you done this:

"Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists,

Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\"
0
 

Author Comment

by:Simon Chen
ID: 40619142
I have restarted all the service, but still didn't fix, in %appdata%\Microsoft\MMC\, do I need to delete all the file? I check online there is 2 solution people said,
1. change access right on temp folder
2.change asp.net location.
but I changed both and seems still didn't fix the problem. I even try uninstall .net 3.5, still didn't work.
0
 

Author Comment

by:Simon Chen
ID: 40715498
I have delete the WSUS file in the %appdata%\Microsoft\MMC\" folder, but when I try to create a new profile to connect the server, it said "Cannot connect to 'servername'", the server may be using another port or different secure sockets layer setting. even I try use SSL, it got the error said ,the secure sockets layer(SSL) certificate for this server could not be validated. what to do. please help.
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LVL 22

Expert Comment

by:David Atkin
ID: 40716476
Hello,

Have you checked the event logs? Do you have any additional errors relating to WSUS or SQL?

Have you moved the WSUS Content or DB recently?

When running the WSUS Console are you doing so as Administrator.

Can you give me a screen shot of the error please?
0
 

Author Comment

by:Simon Chen
ID: 40716953
event logs didn't say anything relate to WSUS or SQL, I didn't touch the WSUS for long long time since last time I run the system clean wizard. I use administrator login to do it
error.jpg
error2.jpg
0
 

Author Comment

by:Simon Chen
ID: 40716960
I even tried download the new WSUS SP1 to install, but it request to uninstall the old one. I worried it will delete some system file and make the system got error so I didn't go ahead to do it. should I go ahead to do it, any effect?
install-SP1.jpg
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 40716962
Ok,

Start > Programs > Microsoft SQL Server 2005 > SQL Server Management Studio Express.

Fill in the following information and then click Connect
Server type: Database Engine
Servername: \\.\pipe\MSSQL$MICROSOFT##SSEE\sql\query
Authentication: Windows Authentication

Expand Databases.  Is the 'SUSDB' listed?
0
 

Author Comment

by:Simon Chen
ID: 40716972
it dose list but had problem like that.
error-Database.jpg
error-Database2.jpg
0
 

Author Comment

by:Simon Chen
ID: 40717012
I tried to use wsusuitl.exe export the log file, but wsusuitl.exe auto exit when i click it, is that mean wsusuitl.exe also corrupt?
0
 

Author Comment

by:Simon Chen
ID: 40717913
is any affect if I uninstall WSUS 3.0 SP1 ( with Database, log and update file)? does it make some other program not working properly?
I have Domain, Exchange server and file data in this server , that's it.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 40729528
Hello,

Sorry for the delay in my reply. Do you have a backup prior to the issue?  If so I would try restoring the Wsus database (rename the old ones) and see if it still has the issue.

Ideally you'd be best keeping Wsus to manage your updates but it is not essential.
0
 

Author Comment

by:Simon Chen
ID: 40729682
I don't know how old the data I should use for that. Is possible use sp1 uninstall the WSUS database and reinstall again? Will that affect other software?
0
 
LVL 22

Accepted Solution

by:
David Atkin earned 500 total points
ID: 40729730
Have you tried to follow this article?  It will go through the steps of repairing WSUS and creating a new DB:

https://technet.microsoft.com/en-us/library/dd443475%28v=ws.10%29.aspx

Removing WSUS won't affect Exchange or other programs.  It will affect the server updates and client updates.  If you remove only then you will have to alter some of the WSUS group policies in order to get the clients to update form Microsoft.
0
 

Author Comment

by:Simon Chen
ID: 40729968
Not go ahead yet before I make sure what effect after I uninstall the dataBase, now u said no effect to exchange. That will be ok. Because I only use this server as domain exchange, DHCP and file server. I don't use upgrade to clients' Pc
0

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