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Windows Update on workstation failing with error 80244023
We have several workstations (we are not using a WSUS server) that get an error code 80244023 when we try to manually check for updates out to the microsoft server. The local firewall settings are all turned off and the Network team states they are not blocking anything, yet the workstations continue to get these errors when checking for updates. I noticed the following entry's in the local WindowsUpdate.log file.
WARNING: WinHttp: SendRequestToServerForFile Informatio n failed with 0x801901f8
2015-02-19 12:31:00:092 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:123 380 11fc Misc WARNING: WinHttp: SendRequestToServerForFile Informatio n failed with 0x801901f8
2015-02-19 12:31:00:123 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:170 380 11fc Misc WARNING: WinHttp: SendRequestToServerForFile Informatio n failed with 0x801901f8
2015-02-19 12:31:00:170 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:186 380 11fc Misc WARNING: WinHttp: SendRequestToServerForFile Informatio n failed with 0x801901f8
2015-02-19 12:31:00:186 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:186 380 11fc Misc WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/3/windowsupdate/selfupdate/WSUS3/x64/Win7SP1/wsus3setup.cab: error 0x801901f8
2015-02-19 12:31:00:186 380 11fc Setup WARNING: SelfUpdate check failed to download package information, error = 0x80244023
2015-02-19 12:31:00:186 380 11fc Setup FATAL: SelfUpdate check failed, err = 0x80244023
2015-02-19 12:31:00:186 380 11fc Agent * WARNING: Skipping scan, self-update check returned 0x80244023
2015-02-19 12:31:00:201 380 11fc Agent * WARNING: Exit code = 0x80244023
Can anyone give me some ideas and point me the the right direction.
Thanks
WARNING: WinHttp: SendRequestToServerForFile
2015-02-19 12:31:00:092 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:123 380 11fc Misc WARNING: WinHttp: SendRequestToServerForFile
2015-02-19 12:31:00:123 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:170 380 11fc Misc WARNING: WinHttp: SendRequestToServerForFile
2015-02-19 12:31:00:170 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:186 380 11fc Misc WARNING: WinHttp: SendRequestToServerForFile
2015-02-19 12:31:00:186 380 11fc Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19 12:31:00:186 380 11fc Misc WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/3/windowsupdate/selfupdate/WSUS3/x64/Win7SP1/wsus3setup.cab: error 0x801901f8
2015-02-19 12:31:00:186 380 11fc Setup WARNING: SelfUpdate check failed to download package information, error = 0x80244023
2015-02-19 12:31:00:186 380 11fc Setup FATAL: SelfUpdate check failed, err = 0x80244023
2015-02-19 12:31:00:186 380 11fc Agent * WARNING: Skipping scan, self-update check returned 0x80244023
2015-02-19 12:31:00:201 380 11fc Agent * WARNING: Exit code = 0x80244023
Can anyone give me some ideas and point me the the right direction.
Thanks
Are your workstations on a Domain or Workgroup? I have seen issues when the time is off from the workstations to a Domain Controller...
WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/3/windowsupdate/selfupdate/WSUS3/x64/Win7SP1/wsus3setup.cab: error 0x801901f8
Where you ever using WSUS?
Where you ever using WSUS?
Any GPO's linked to those workstations OU's that are enabled for updates to a WSUS server?
On the workstation try this:
1. Stop the BITS and Windows Update services.
2. Go to C:\Windows\SoftwareDistrib ution\Down load
3. Empty the folder.
4. Start the services again and check for new updates.
1. Stop the BITS and Windows Update services.
2. Go to C:\Windows\SoftwareDistrib
3. Empty the folder.
4. Start the services again and check for new updates.
Step 1
First download and run the Windows Update troubleshooter:
http://go.microsoft.com/?linkid=9830262
Step 2
Please rename all these logs to
%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR .log
%windir%\logs\cbs\CheckSUR .persist.l og
_old if you have them.
Step 3
Now please run the System File Checker tool.
More infos here:
http://support.microsoft.com/kb/929833/
Will the scan find errors?
Step 4
Now download and run the System Update Readiness Tool:
http://support.microsoft.com/kb/947821
Step 5
Now upload
%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR .log
%windir%\logs\cbs\CheckSUR .persist.l og
for us.
First download and run the Windows Update troubleshooter:
http://go.microsoft.com/?linkid=9830262
Step 2
Please rename all these logs to
%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR
%windir%\logs\cbs\CheckSUR
_old if you have them.
Step 3
Now please run the System File Checker tool.
More infos here:
http://support.microsoft.com/kb/929833/
Will the scan find errors?
Step 4
Now download and run the System Update Readiness Tool:
http://support.microsoft.com/kb/947821
Step 5
Now upload
%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR
%windir%\logs\cbs\CheckSUR
for us.
ASKER
I tried the steps above but I have similar results. Further, I manually downloaded an update from the Microsoft site and manually ran WUSA via command line and I recieved the follwoing:
Windows update "Security Update for Windows (KB3000483)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\windows\system32\wusa .exe" "C:\NTO\Windows6.1-KB30004 83-x64.msu " ").
Wusa looks fine but for some reason it can't run these updates.
Windows update "Security Update for Windows (KB3000483)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\windows\system32\wusa
Wusa looks fine but for some reason it can't run these updates.
As I told please upload
%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR .log
%windir%\logs\cbs\CheckSUR .persist.l og
for us.
%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR
%windir%\logs\cbs\CheckSUR
for us.
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ASKER
Finding the missing file fixed the issue.
if so, can the server name be resolved and pingable?
is the wsus server working properly?