Windows Update on workstation failing with error 80244023

sagdoc
sagdoc used Ask the Experts™
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We have several workstations (we are not using a WSUS server) that get an error code 80244023 when we try to manually check for updates out to the microsoft server.  The local firewall settings are all turned off and the Network team states they are not blocking anything, yet the workstations continue to get these errors when checking for updates.  I noticed the following entry's in the local WindowsUpdate.log file.

WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f8
2015-02-19      12:31:00:092       380      11fc      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19      12:31:00:123       380      11fc      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f8
2015-02-19      12:31:00:123       380      11fc      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19      12:31:00:170       380      11fc      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f8
2015-02-19      12:31:00:170       380      11fc      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19      12:31:00:186       380      11fc      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x801901f8
2015-02-19      12:31:00:186       380      11fc      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x801901f8
2015-02-19      12:31:00:186       380      11fc      Misc      WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/3/windowsupdate/selfupdate/WSUS3/x64/Win7SP1/wsus3setup.cab: error 0x801901f8
2015-02-19      12:31:00:186       380      11fc      Setup      WARNING: SelfUpdate check failed to download package information, error = 0x80244023
2015-02-19      12:31:00:186       380      11fc      Setup      FATAL: SelfUpdate check failed, err = 0x80244023
2015-02-19      12:31:00:186       380      11fc      Agent        * WARNING: Skipping scan, self-update check returned 0x80244023
2015-02-19      12:31:00:201       380      11fc      Agent        * WARNING: Exit code = 0x80244023

Can anyone give me some ideas and point me the the right direction.

Thanks
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Seth SimmonsSr. Systems Administrator

Commented:
are you using wsus?
if so, can the server name be resolved and pingable?
is the wsus server working properly?
Harper McDonaldAWS Support Engineer

Commented:
Are your workstations on a Domain or Workgroup?   I have seen issues when the time is off from the workstations to a Domain Controller...
Harper McDonaldAWS Support Engineer

Commented:
WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/3/windowsupdate/selfupdate/WSUS3/x64/Win7SP1/wsus3setup.cab: error 0x801901f8

Where you ever using WSUS?
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Harper McDonaldAWS Support Engineer

Commented:
Any GPO's linked to those workstations OU's that are enabled for updates to a WSUS server?
Peter HutchisonSenior Network Systems Specialist

Commented:
On the workstation try this:
1. Stop the BITS and Windows Update services.
2. Go to C:\Windows\SoftwareDistribution\Download
3. Empty the folder.
4. Start the services again and check for new updates.
*** Hopeleonie ***IT Manager

Commented:
Step 1

First download and run the Windows Update troubleshooter:

http://go.microsoft.com/?linkid=9830262


Step 2

Please rename all these logs to

%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR.log
%windir%\logs\cbs\CheckSUR.persist.log

_old if you have them.


Step 3

Now please run the System File Checker tool.

More infos here:
http://support.microsoft.com/kb/929833/

Will the scan find errors?

Step 4

Now download and run the System Update Readiness Tool:

http://support.microsoft.com/kb/947821

Step 5

Now upload

%windir%\Windowsupdate.log
%windir%\logs\cbs\cbs.log
%windir%\logs\cbs\CheckSUR.log
%windir%\logs\cbs\CheckSUR.persist.log

for us.

Author

Commented:
I tried the steps above but I have similar results.  Further, I manually downloaded an update from the Microsoft site and manually ran WUSA via command line and I recieved the follwoing:

Windows update "Security Update for Windows (KB3000483)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\windows\system32\wusa.exe" "C:\NTO\Windows6.1-KB3000483-x64.msu"        ").  

Wusa looks fine but for some reason it can't run these updates.
*** Hopeleonie ***IT Manager

Commented:
As I told please upload

 %windir%\Windowsupdate.log
 %windir%\logs\cbs\cbs.log
 %windir%\logs\cbs\CheckSUR.log
 %windir%\logs\cbs\CheckSUR.persist.log

 for us.
Commented:
I discovered the problem.  For some reason wuauclt.exe was missing from the system32 directory on the problem workstations.  These were provisioned by someone who has since left.  After the exe was copied to the workstations, everything started working.

Thanks

Author

Commented:
Finding the missing file fixed the issue.

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