Solved

Callmanager after-hours call routing

Posted on 2015-02-19
4
226 Views
Last Modified: 2015-03-05
Using Cisco Unified Communications Manager v9.2

I have an internal extension setup, (we'll call it 6789) for support calls.

During the daytime hours, I want the phone to ring as normal.
After hours, I want the extension to be forwarded to a single external number e.g. 308-555-1212 (only that number)

What is the best methodology to make this happen? I know I can manually forward/un-forward each day, but that is a pain. We don't have mobility enabled in the Enterprise. Seems like there should be a simple solution...
0
Comment
Question by:Eric Carel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 20

Accepted Solution

by:
José Méndez earned 500 total points
ID: 40620199
Yup, Callmanager has Time of Day Routing enabled by default. Go check this guide and let me know if it makes sense or if I may clear any doubt:

https://supportforums.cisco.com/document/54501/how-configure-time-day-routing-communications-manager
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40623106
Were you able to configure TOD routing?
0
 

Author Closing Comment

by:Eric Carel
ID: 40648364
This worked, but took much more effort than it should. Later, I found simpler approaches, however this did work.
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40648368
Would you mind sharing what was the simpler approach? Im quite interested for my own education.
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
IP Phone with a Analog Home Phone Line (Rj-11) 8 150
Open Camera IP 8 177
Cisco CUCM 10.5: password recovery 2 119
Cisco Switch VLAN voice and Data 2 80
Article by: user_n
How Sip Phone (User Agent) works and communicates with sip servers 1.  There is a sip server and a sip registrar.  The sip server and sip registrar can be one server or two different servers. The sip registrar is the server on which it is record…
Not everyone has adapted to a rapid advancement in technology; there are people who are reluctant or afraid to delve into this brave new world of IT. If you have a friend or a family member who suffers from the so-called technophobia, here is how yo…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question