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Callmanager after-hours call routing

Using Cisco Unified Communications Manager v9.2

I have an internal extension setup, (we'll call it 6789) for support calls.

During the daytime hours, I want the phone to ring as normal.
After hours, I want the extension to be forwarded to a single external number e.g. 308-555-1212 (only that number)

What is the best methodology to make this happen? I know I can manually forward/un-forward each day, but that is a pain. We don't have mobility enabled in the Enterprise. Seems like there should be a simple solution...
Eric Carel
Eric Carel
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1 Solution
José MéndezCommented:
Yup, Callmanager has Time of Day Routing enabled by default. Go check this guide and let me know if it makes sense or if I may clear any doubt:

José MéndezCommented:
Were you able to configure TOD routing?
Eric CarelAuthor Commented:
This worked, but took much more effort than it should. Later, I found simpler approaches, however this did work.
José MéndezCommented:
Would you mind sharing what was the simpler approach? Im quite interested for my own education.
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