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How to enable Send to Mail Recipient in word 2013?

Posted on 2015-02-19
Medium Priority
Last Modified: 2015-03-17
I am using MS Office 2013, The "Send to Mail Recipient" button in word 2013 is completely greyed out and unable to use it. I tied mail merge from word 2013, Reading fields from excel works fine but when I click on Merge and Finish and send email message, I do get pop up for To address and subject line.  after successful selection of to field and click on "OK" the pop up gets closes but nothing happens after that,  no mails will go using outlook.
I am using windows 8.1
Question by:asnagesh
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LVL 15

Expert Comment

by:Berkson Wein
ID: 40621841
Do you have outlook installed and configured on that computer?
LVL 50

Expert Comment

ID: 40621972
asnagesh --
This tells you how to do it with step by step instructions and pictures

Be sure to also read the instructions under FAQ for setting live mail as the Default email program.

Author Comment

ID: 40622507
I have already made outlook 2013 as default mail program. I could able to send the document as attachment from word. if outlook is no the not set as default program then I do not think we can send as attachment also. All the steps motioned in the above link has followed but still nothing happens when I click on Send mail to recipient button or the mail merge
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Author Comment

ID: 40622513
Yes,  MS Office 2013 has installed with outlook configured and mail service is working fine, as motioned I am able send the word file as attachment from share option.

Author Comment

ID: 40630075
As i observed, i am able to send mail as attachment from word 2013 from mail merge but not the document as mail body. there are 2 issues
1. Mail merge not working as word file content in mail body.  Word file as attachment is working
2. Send to mail  recipient also not working

Expert Comment

by:C. Blaise Mitsutama
ID: 40633615
Asnagesh, I’ve tested both Send Mail to Recipient and Mail Merge and both methods worked for me. I’m going to write the steps I took so that you can compare what I’ve done with what you’ve tried. It’s possible that you’re doing everything correctly and the cause of the problem may be hard to troubleshoot remotely. But these steps worked for me using both Send Mail to Recipient and Mail Merge.

How to Send Email from Word

First, write your message in Word. Then use one of the two following methods to copy the text from Word to Outlook and automatically send it.

Using Send Mail to Recipient

To use the Send Mail to Recipient feature in Word 2013, you have to add it to the Quick Access Toolbar (QAT). I assume you’ve already done this, so I won’t include those instructions.


Click the Send Mail to Recipient icon on the QAT. The email toolbar and email header fields appear.


Type the email address(es) of the email recipients in To…; add a Subject; and if desired, add an Introduction. I recommend that you send a test email to yourself or add your email to the BCC to confirm that Send Mail to Recipient is working.


Click the Send a Copy button on the email toolbar.
This should send a copy of the Word document to the specified email address(es). There is no other indication that the emails have been sent. To verify that the email was sent, if you’ve sent the email to yourself, check your Inbox. You may also want to check your Junk mail folder, just in case the email was sent there.

Using Mail Merge


Select the Mailings tab.


Click the Select Recipients dropdown menu in the Start Mail Merge group. You can select recipients from three sources:
Type a New List…
Use an Existing List…
Choose from Outlook Contacts…
I chose recipients from my Outlook Contacts. Be sure that all recipients have an email address.


In the Finish group, click the Finish & Merge dropdown menu. There are three options:
Edit Individual Documents…
Print Documents…
Send Email Messages…


Click Send Email Messages…. The Merge to E-mail window will appear.
Under Message options, the To: dropdown should contain the field, Email_Address.
Add a Subject line.
Under Send records, you can specify which records should be included in the Send action: All, Current record, or a range From: / To:.
Click the OK button.
You may see the “in progress” rotating circle appear. There is no other indication that the emails have been sent. To verify that the email was sent, if you’ve sent the email to yourself, check your Inbox. You may also want to check your Junk mail folder, just in case the email was sent there.

I hope this helps.

LVL 31

Expert Comment

by:Helen Feddema
ID: 40633629
If you are referring to using the Word Envelope object to email a formatted Word document in the body of an email, here is some code:

      'Set envelope properties of open Word doc
      appWord.ActiveWindow.EnvelopeVisible = True
      doc.MailEnvelope.Introduction = _
         "Here is the document you requested"
      Set itm = doc.MailEnvelope.Item
      itm.To = strEmail

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Author Comment

ID: 40643853
None of the above worked for me. All the configuration looks fine and Sending plain text and file attachment from mail merge by winword is working fine only HTML format not working and no errors too.
I re-installed the office package and found working fine. but we have 2000 computers with same issue and can not be re-installed on all.  is there any easier way to solve this?
LVL 31

Expert Comment

by:Helen Feddema
ID: 40647129
Did you try using the Envelope object (as in my code)?  That method preserves the appearance of the Word document.

Expert Comment

by:C. Blaise Mitsutama
ID: 40647335
Asnagesh, from your last message, it sounds like reinstalling Office solved the problem on your computer. If that's true, then reinstalling Office on the other 2,000 computers may be your only reliable solution. If your organization has 2,000 computers, I assume your IT department has a method for pushing updates to everyone. If this is a critical application, then there's a business case for pushing the reinstall.

I can think of only one other cause for the original problem (since you've already shown that Outlook is the default mail client) and that may be an add-in that interfered with the Send Mail to Recipient and Mail Merge / Email features. However, identifying the add-in, verifying whether the add-in is installed on all 2,000 computers, then disabling the add-in on all the computers seems just as onerous a solution as pushing the reinstall of Office.  Also, if the root cause of the problem was an add-in, is the add-in required for other tasks? If so, you would have to choose between the Send Mail to Recipient function and the add-in function.

Accepted Solution

asnagesh earned 0 total points
ID: 40662759
Re-installed the office 2013 and worked

Author Closing Comment

ID: 40670016
could not trace the issue, reinstalled the office 2013, it worked

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