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Outlook 2010 Meeting / Schedule Assistant problem

Posted on 2015-02-20
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Last Modified: 2015-02-23
We are using Microsoft Outlook 2010 and Exchange 2010.

The problem is that one user 'frequently' cannot see other attendees in a meeting he has been invited to when he opens schedule assistant.  In the example below, a meeting of in house and external attendees is created.  The in-house attendees include user 1 (who has the problem) and user 2.  As you can see, when user 2 goes into the meeting in his calendar, and then clicks schedule assistant, he can see everyone else who has been invited.

However, when user 1 does the same thing, for the same meeting, he only sees the organizer?

Other info:
User 1 CAN see the attendees when he is the organizer.
Sometimes User 1 CAN see the attendees even when not the organizer, but most of the time only sees the organizer as in the screenshot example.

User 1 is the CEO of the company, so need to figure this out ASAP!!!!

We have tried moving User1 to a different exchange mailbox, did not help.

User here can access Outlook either locally, on their laptop, or they can open a Citrix connection and open Outlook on a Citrix farm.  This happens to this user in either place.

(If relevant, in the screenshot of user2's view, User 1 is the name that begins with the 'K' while User 2 is the name that begins with the 'M'.)

Please Help!
user1-EE.jpg
user2-EE.jpg
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Question by:snyperj
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Expert Comment

by:Will Szymkowski
ID: 40621471
What is the outcome when you log into OWA with the users account does the user still get the same results?

Will.
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Author Comment

by:snyperj
ID: 40621482
I am unable to figure out how to open scheduling assistant when in an existing meeting on the calendar to check?  How do you do it!!!?

I see the tab for it when creating a new meeting, but no way to open it when viewing an existing meeting on the calendar..?
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Author Comment

by:snyperj
ID: 40621493
Even on my own account, I cannot see the scheduling assistant in existing meetings unless I am the organizer.  Then I have the sched assistant tab and the trackng tab.   For meetings I am just invited to, I do not see those tabs when opening an existing meeting.

However In Outlook 2010 I do see the scheduling assistant and participant list for any meeting I am in, consistently.
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Author Comment

by:snyperj
ID: 40621498
Sorry- my last two posts were in reference to using the OWA!
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Expert Comment

by:Will Szymkowski
ID: 40621515
The scheduling Assistant Tab is available when you open up an existing meeting but it is displayed differently than in Outlook Client. You should still be able to view this info. I just tested this in my lab and it worked fine, using the Scheduling Assistant.

What version of Outlook is being used, 2010? If so is the user pointing to the correct EWS virtual directory? EWS controls the free/busy data that is received.

Does this happen do any other mailboxes?

Have you considered creating a new mailbox exporting the items from the current one and then attaching the new mailbox to the users AD account?

Will.
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Author Comment

by:snyperj
ID: 40621521
The scheduling Assistant Tab is available when you open up an existing meeting but it is displayed differently than in Outlook Client. You should still be able to view this info. I just tested this in my lab and it worked fine, using the Scheduling Assistant.

Do you see it for meetings that you are not the organizer too?  I do not.

What version of Outlook is being used, 2010? If so is the user pointing to the correct EWS virtual directory? EWS controls the free/busy data that is received.

I am not sure how to check that,  but this user was set up the same as every other one of our 400 users.

Does this happen do any other mailboxes?

Not that I am aware of.

 Have you considered creating a new mailbox exporting the items from the current one and then attaching the new mailbox to the users AD account?

Not until you just mentioned it.  Was hoping there would be an easier solution.
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Accepted Solution

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Will Szymkowski earned 2000 total points
ID: 40621642
I had originally checked with the Organizer and it showed. I have since checked with other attendees and it does not show the Scheduling Assistant.

So that process is correct.

If they user is getting the proper URLs for autodiscover and Exchange Web Services then it might be the mailbox if no one else is experiencing this issue.

if you create a new account does this work?

I know it is the CEO you are dealing with but to resolve this issue quickly it might be better to create another mailbox and then export the items from the current one to the new one.

Will.
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Author Comment

by:snyperj
ID: 40621665
If they user is getting the proper URLs for autodiscover and Exchange Web Services then it might be the mailbox if no one else is experiencing this issue.

How does one check this?

Is this done by holding down Ctrl, right clicking Outlook in the taskbar and then running 'Test Email Auto Configuration' ?
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Expert Comment

by:Will Szymkowski
ID: 40621668
That is correct. Type in the users password run the test and it will populate all of the info in the below window pane.

Will.
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 40621749
Also what happens if you use Outlook in online mode does this make a difference?

Will.
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Author Comment

by:snyperj
ID: 40621765
He is in online mode all the time (only a small subset of users run cache mode.)

The same thing happens if he looks at his calendar in Outlook 2010 running locally installed on his laptop (but in online mode) or if he logs into a citrix server and runs Outlook 2010 from there.

I did notice that calendar assistant was not enabled on his exchange account, which is odd because it is enabled by default.  I turned it on but it did not seemingly change anything.  I did notice a posting on line saying this box sometimes 'mysteriously' unchecks itself if the users box is moved from one database server to another.  I did move it last night, so maybe that is why.
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Expert Comment

by:Will Szymkowski
ID: 40621808
Anything is possible i guess. I have never heard of that but testing it again to see if the theory is correct would be the best way to confirm.

Will.
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Author Comment

by:snyperj
ID: 40621814
good idea
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