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Help with a Sonicwall Sonicpoint that is Non-responsive

Posted on 2015-02-20
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Last Modified: 2015-03-19
So I have a WLAN setup on X2 on my sonicwall and if I connect my poe injector and sonicpoint-N to it works.   So I then plug x2 to the last port on my patch panel in area 1.  I go to area 2 and plug the poe injector and Sonicpoint-N to the last patch panel port.   I have checked and tested many times that I'm using the right patch panel ports on both sides.  And the distance between the two patch panels is less than 100ft.  Any suggestions?
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Question by:sthomas76
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Rob_Jeffrey earned 2000 total points
ID: 40622593
Work the problem one step at a time.
Plug the PoE supply to the SonicPoint - you should see power lights on the SonicPoint.

Then, plug a laptop into the port in area 2 you believe is connected through to X2 in area 1.  Ensure you have a network connection at the laptop - I don't expect you will get an IP address (I think that SonicWalls are set to not provide WLAN connectivity unless connection through the access point).  If you do get an IP - check that it is in the WLAN range you'de expect - if not you may not have the correct ports.

Then, leaving the laptop plugged in to the last port in area 2, go back to area 1 and disconnect the patch to the last port.  Walking back to area 2 you should be able to confirm that you do indeed have the right port if the network link no longer exists at the laptop.

Hopefully walking through these steps you may stumble upon the problem.  You may find that in area 1 you have a 24 port patch panel and a 12 in area 2 - or perhaps the port is bad - or the cable between patch panels is bad, etc.
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Author Comment

by:sthomas76
ID: 40644700
I have gone back and done all of that.  I even had another wire that was not in use that I tried and it was to our phone closet.  I now I have to be missing something, but I can't figure it out.  I have check the wires and the wiring layout.  Everything is 568B.  I have toned all the wires.  I'm stuck.  Anymore suggestions
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LVL 9

Expert Comment

by:Rob_Jeffrey
ID: 40649901
These problems are annoying - and usually end up with a 'Doh!' moment when you find out it was something simple you kept discounting because 'it could never be that'.

I can only suggest to retrace your steps and try to eliminate anything and everything.  Take a laptop and single router or device that dishes out a DHCP IP and has built in web management page - such as a home/commercial router.  Plug them in at opposite ends of the wiring that the Sonicwall and SonicPoint are and confirm that you can connect using the laptop.  I would go from patch cord to patch cord to eliminate everything wiring related.

Hope this helps.
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Author Comment

by:sthomas76
ID: 40656900
Question I'm not using shielded cat5 between the two locations.  Could that be the problem?
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Author Comment

by:sthomas76
ID: 40675781
It was a bad connection at one the patch panels.
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