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Print Preview issue

Posted on 2015-02-20
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Last Modified: 2015-03-05
I'm having an issue where a few users are able to print preview first and actually print. Then there is 2 of us in the office that can't.  Print preview comes up blank for us.

Any ideas?
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Question by:Isaac
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Expert Comment

by:John Hurst
ID: 40622097
Then there are 2 of us in the office that can't <-- For one of those two users, remove the printer, restart and reinstall the printer.

I assume (please clarify) that Preview does not work in all of Office, IE, Adobe and so on, so then it is not an application issue but rather a printer driver issue.  If I am wrong please clarify.

Another thing to do (same problem computer) is to run System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, close out, restart and test.
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Author Comment

by:Isaac
ID: 40622121
I can print from word and other documents, just not from the browser. We only have ie 10 installed.

Sorry for the confusion.
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Author Comment

by:Isaac
ID: 40622125
Unfortunately, I dont have admin rights.
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John Hurst earned 500 total points
ID: 40622130
See if you can Reset IE. Open IE, Tools, Internet Options, Advanced, Reset. See if (a) you can do this and (b) if it helps.

To service your 2 computers, contact the administrator for assistance as you will need admin rights for some things.
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Author Comment

by:Isaac
ID: 40622238
I will give that a try.
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Expert Comment

by:DrTribos
ID: 40622464
Failing that, try setting the printer to something  like the MS Fax printer...
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Author Closing Comment

by:Isaac
ID: 40647725
I contacted administrator
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Expert Comment

by:John Hurst
ID: 40647875
@TheInnovator  - Thanks for the update and I was happy to help.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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