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Cannot see Custom Image in the Dialogs in Windows Installation project

Posted on 2015-02-20
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Last Modified: 2015-03-08
I have Custom dialogs in Windows Installer project.
Then, I have selected a Custom image in those pages to be displayed as part of the dialogs shown during Install.

When I run the Setup, I am able to see the images on some machine and cannot see the images on many machines.
Not sure what could be the issue.

Any ideas?
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Question by:SHANCHAT972
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Assisted Solution

by:Mark Bullock
Mark Bullock earned 500 total points
ID: 40623138
Could it be the image format (e.g. png, jpg) is not supported on some of the machines?
What are the differences in the machines which work vs don't work?
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Author Comment

by:SHANCHAT972
ID: 40626350
Thanks so much for your reply.

Image shows up on development machine only. when we take the setup project to other machine(QA), Image doesn't show up. We are using ".bmp" type which is supported on all machine for banner bitmap on custom dialog.

Any ideas as what could be blocking the images to not show up?
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LVL 13

Expert Comment

by:Mark Bullock
ID: 40626588
Perhaps the image is not included in your setup program.
Or the path is specific to your development machine.
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Author Comment

by:SHANCHAT972
ID: 40626688
The path is not specific to my machine as the files is referenced in the Installer.
Also I did see the image one time on a single other machine that we tried to runit on.

How can we see the error that is happening? How to debug the issue?
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LVL 13

Expert Comment

by:Mark Bullock
ID: 40627092
What did you use to create the installer?
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Author Comment

by:SHANCHAT972
ID: 40627100
Visual Studio 2010 Installer project
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Author Comment

by:SHANCHAT972
ID: 40629256
Do you have any suggestion or possible solution?
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Accepted Solution

by:
SHANCHAT972 earned 0 total points
ID: 40629504
I'm able to resolve the issue. image has to be in certain dimension and it has to be originally saved as ".bmp" file .

I had a .png file and just changed the extension to .bmp of the same. I created a new image and save it as .bmp and it started showing up on other machine.
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Expert Comment

by:David Johnson, CD, MVP
ID: 40634971
I had a .png file and just changed the extension to .bmp of the same
calling a horse a cow doesn't help you get milk they may both have 4 legs and a tail.. A .png (portable network graphics) is totally different than a .bmp (bitmap)

If you need to convert you can use mspaint to load the file in one format and save it in the other format.
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Author Closing Comment

by:SHANCHAT972
ID: 40652282
I was able to solve the issue after some research.
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