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Cannot see Custom Image in the Dialogs in Windows Installation project

I have Custom dialogs in Windows Installer project.
Then, I have selected a Custom image in those pages to be displayed as part of the dialogs shown during Install.

When I run the Setup, I am able to see the images on some machine and cannot see the images on many machines.
Not sure what could be the issue.

Any ideas?
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Arikkan
Asked:
Arikkan
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2 Solutions
 
Mark BullockQA Engineer IIICommented:
Could it be the image format (e.g. png, jpg) is not supported on some of the machines?
What are the differences in the machines which work vs don't work?
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ArikkanAuthor Commented:
Thanks so much for your reply.

Image shows up on development machine only. when we take the setup project to other machine(QA), Image doesn't show up. We are using ".bmp" type which is supported on all machine for banner bitmap on custom dialog.

Any ideas as what could be blocking the images to not show up?
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Mark BullockQA Engineer IIICommented:
Perhaps the image is not included in your setup program.
Or the path is specific to your development machine.
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ArikkanAuthor Commented:
The path is not specific to my machine as the files is referenced in the Installer.
Also I did see the image one time on a single other machine that we tried to runit on.

How can we see the error that is happening? How to debug the issue?
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Mark BullockQA Engineer IIICommented:
What did you use to create the installer?
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ArikkanAuthor Commented:
Visual Studio 2010 Installer project
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ArikkanAuthor Commented:
Do you have any suggestion or possible solution?
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ArikkanAuthor Commented:
I'm able to resolve the issue. image has to be in certain dimension and it has to be originally saved as ".bmp" file .

I had a .png file and just changed the extension to .bmp of the same. I created a new image and save it as .bmp and it started showing up on other machine.
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David Johnson, CD, MVPOwnerCommented:
I had a .png file and just changed the extension to .bmp of the same
calling a horse a cow doesn't help you get milk they may both have 4 legs and a tail.. A .png (portable network graphics) is totally different than a .bmp (bitmap)

If you need to convert you can use mspaint to load the file in one format and save it in the other format.
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ArikkanAuthor Commented:
I was able to solve the issue after some research.
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