Solved

Cannot see Custom Image in the Dialogs in Windows Installation project

Posted on 2015-02-20
11
154 Views
Last Modified: 2015-03-08
I have Custom dialogs in Windows Installer project.
Then, I have selected a Custom image in those pages to be displayed as part of the dialogs shown during Install.

When I run the Setup, I am able to see the images on some machine and cannot see the images on many machines.
Not sure what could be the issue.

Any ideas?
0
Comment
Question by:SHANCHAT972
  • 6
  • 3
11 Comments
 
LVL 13

Assisted Solution

by:Mark Bullock
Mark Bullock earned 500 total points
ID: 40623138
Could it be the image format (e.g. png, jpg) is not supported on some of the machines?
What are the differences in the machines which work vs don't work?
0
 

Author Comment

by:SHANCHAT972
ID: 40626350
Thanks so much for your reply.

Image shows up on development machine only. when we take the setup project to other machine(QA), Image doesn't show up. We are using ".bmp" type which is supported on all machine for banner bitmap on custom dialog.

Any ideas as what could be blocking the images to not show up?
0
 
LVL 13

Expert Comment

by:Mark Bullock
ID: 40626588
Perhaps the image is not included in your setup program.
Or the path is specific to your development machine.
0
Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.

 

Author Comment

by:SHANCHAT972
ID: 40626688
The path is not specific to my machine as the files is referenced in the Installer.
Also I did see the image one time on a single other machine that we tried to runit on.

How can we see the error that is happening? How to debug the issue?
0
 
LVL 13

Expert Comment

by:Mark Bullock
ID: 40627092
What did you use to create the installer?
0
 

Author Comment

by:SHANCHAT972
ID: 40627100
Visual Studio 2010 Installer project
0
 

Author Comment

by:SHANCHAT972
ID: 40629256
Do you have any suggestion or possible solution?
0
 

Accepted Solution

by:
SHANCHAT972 earned 0 total points
ID: 40629504
I'm able to resolve the issue. image has to be in certain dimension and it has to be originally saved as ".bmp" file .

I had a .png file and just changed the extension to .bmp of the same. I created a new image and save it as .bmp and it started showing up on other machine.
0
 
LVL 79

Expert Comment

by:David Johnson, CD, MVP
ID: 40634971
I had a .png file and just changed the extension to .bmp of the same
calling a horse a cow doesn't help you get milk they may both have 4 legs and a tail.. A .png (portable network graphics) is totally different than a .bmp (bitmap)

If you need to convert you can use mspaint to load the file in one format and save it in the other format.
0
 

Author Closing Comment

by:SHANCHAT972
ID: 40652282
I was able to solve the issue after some research.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
In this post we will learn how to connect and configure Android Device (Smartphone etc.) with Android Studio. After that we will run a simple Hello World Program.
Viewers will learn how to properly install Eclipse with the necessary JDK, and will take a look at an introductory Java program. Download Eclipse installation zip file: Extract files from zip file: Download and install JDK 8: Open Eclipse and …
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question