[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Windows Explorer auto scrolls to bottom of screen

Posted on 2015-02-20
8
Medium Priority
?
360 Views
Last Modified: 2015-03-11
Hello, I have a user that has a problem with Windows explorer.  when the click on "Documents" in the left hand navigation pane, the window opens to the documents folder and scrolls all the way to the bottom of the windows, you can use your scroll bar to get back to the top but if you let go of the mouse key the window scrolls to the bottom.  This happens to some folders but not all.
0
Comment
Question by:tucktech
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 49

Expert Comment

by:dbrunton
ID: 40622411
Try another keyboard and see if problem goes away.

Also tap the END key (there are two on keyboard) briskly and see if the problem goes away.

Symptoms are those of a sticking END key.
0
 
LVL 93

Expert Comment

by:nobus
ID: 40622710
could be the down arrow key also
0
 

Author Comment

by:tucktech
ID: 40634261
Nope it is not a sticky key...  the keyboard is a laptop so we can try a different keyboard but it does not appear to be the issue.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 93

Expert Comment

by:nobus
ID: 40634873
did you disable the inbuild keyboard for testing?
0
 

Author Comment

by:tucktech
ID: 40635277
how do you disable the inbuild keyboard... it was never an issue in the past...
0
 
LVL 93

Expert Comment

by:nobus
ID: 40635607
in device manager
0
 

Accepted Solution

by:
tucktech earned 0 total points
ID: 40649326
We ended up removing the last set of windows updates and reinstalling.  That appears to have fixed it.  The user says they had the laptop unplugged when it was finishing windows updates and the battery ran out of power....
0
 

Author Closing Comment

by:tucktech
ID: 40658220
Went through the steps of what was done last before this behavor started, removed all updates and then added them back and it worked.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
Suggested Courses

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question