Solved

Windows Explorer auto scrolls to bottom of screen

Posted on 2015-02-20
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Last Modified: 2015-03-11
Hello, I have a user that has a problem with Windows explorer.  when the click on "Documents" in the left hand navigation pane, the window opens to the documents folder and scrolls all the way to the bottom of the windows, you can use your scroll bar to get back to the top but if you let go of the mouse key the window scrolls to the bottom.  This happens to some folders but not all.
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Question by:tucktech
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8 Comments
 
LVL 49

Expert Comment

by:dbrunton
ID: 40622411
Try another keyboard and see if problem goes away.

Also tap the END key (there are two on keyboard) briskly and see if the problem goes away.

Symptoms are those of a sticking END key.
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LVL 92

Expert Comment

by:nobus
ID: 40622710
could be the down arrow key also
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Author Comment

by:tucktech
ID: 40634261
Nope it is not a sticky key...  the keyboard is a laptop so we can try a different keyboard but it does not appear to be the issue.
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LVL 92

Expert Comment

by:nobus
ID: 40634873
did you disable the inbuild keyboard for testing?
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Author Comment

by:tucktech
ID: 40635277
how do you disable the inbuild keyboard... it was never an issue in the past...
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LVL 92

Expert Comment

by:nobus
ID: 40635607
in device manager
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Accepted Solution

by:
tucktech earned 0 total points
ID: 40649326
We ended up removing the last set of windows updates and reinstalling.  That appears to have fixed it.  The user says they had the laptop unplugged when it was finishing windows updates and the battery ran out of power....
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Author Closing Comment

by:tucktech
ID: 40658220
Went through the steps of what was done last before this behavor started, removed all updates and then added them back and it worked.
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