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GoDaddy cPanel access

Posted on 2015-02-20
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Last Modified: 2015-02-21
Hi,

I have a client using GoDaddy's VPS managed web hosting.  This is a brand new plan that was setup and isn't even hosting the site yet.  Problem I am having is that I can't access the cPanel from some devices and other devices I can.  I usually get a timeout in the browser (tried several browsers).  I have tried from various ISPs and I get the same results each time.  I am however able to access it from other ISPs.  Not sure what is going on.  I can't figure out if GoDaddy's server is not properly completing a 3 way handshake with some ISPs or if the ISP is causing the issue.  I have tried without firewalls with same issue.  Has anyone heard of this issue or know how to address it?  Quite aggravating!  Thanks
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Question by:cbsykes
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LVL 11

Expert Comment

by:andreas
ID: 40622611
Or there is a routing problem between you isp and godaddy.

Godady doesnt have the best reputation and might be blocked here or there.
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LVL 17

Expert Comment

by:bigeven2002
ID: 40622641
Hello,
In addition to what andreas said about routing, it could also be a DNS issue.

I'm assuming that for each ISP you try, you are using their provided DNS servers.  If you manually change the DNS servers to the ones provided by Google or OpenDNS, do you still get the same result on the problem ISPs?

Google's DNS is:  8.8.8.8 and 8.8.4.4
OpenDNS is:  208.67.222.222 and 208.67.220.220
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Author Comment

by:cbsykes
ID: 40622990
Thanks for the replies!  My DNS is set to Google's already at the office and OpenDNS at home.  Just tried 4.2.2.2 as well with no luck.  I performed a tracert to the IP of the web server at GoDaddy and I get one timeout along the way.  This of course was GoDaddy's reason for not  being able to connect.  However, I get this timeout when I tracert other websites and I have no problem with any other websites.  Just this GoDaddy server...
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LVL 11

Assisted Solution

by:andreas
andreas earned 250 total points
ID: 40623069
Sounds really like a bloxk of that ip somewhere on the path beteween you and the server.

Maybe just the ip of your server is blacklisted. Maybe the previous owner of that ip was running some dodgy stuff, was kicked by godaddy but the ip is still blocked.

You may ask godady if they can assign another ip to your server. Maybe it will resolve the issue.
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LVL 17

Accepted Solution

by:
bigeven2002 earned 250 total points
ID: 40623457
I concur on the the server being blocked.  Also, when I set up my hosting with GoDaddy a while back, I had a 2 hour phone call with them because I could not connect to my web server via SSH or FTP.  In midst of that call, we found that my public IP was actually blocked by them so they had to manually remove it.

So with that said, going back to your problem ISPs, find your public IP address.  You can use www.whatismyipaddress.com to find it quickly.  Collect this information for all the ISPs that cannot connect to cPanel.

Then call GoDaddy support, give them those IP addresses and ask that their network team check to see if those IPs are blocked.
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Author Comment

by:cbsykes
ID: 40623466
Chatted with GoDaddy 2 hrs this am.  Ended up cancelling the server plan that I had and re-created a new one with a different IP address hoping that would help...same problem!  Funny thing was...you get two extra IPs in addition to the primary one.  When I setup the two extra IPs in the cPanel I could connect to them no problem (they also were on a diff IP block).  Only the primary IP was giving me the headache.  Only thing I can thing of is that block of IPs (started with 104) was blacklisted or something.  They never mentioned adding my public IP to the allow list however.  I have tried from 3-4 different IPs with the same issue so that would be a lot of IPs to get allowed plus more after that I'm sure.  I ended up cancelling the server plan and I will figure something else out.  I still have a legacy VPS plan with GoDaddy that works fine.  Oh well............
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LVL 17

Expert Comment

by:bigeven2002
ID: 40623496
Ok thanks for the update.  Sorry I couldn't be of more help.
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Author Comment

by:cbsykes
ID: 40623498
All responses are appreciated and you guys are on the right track for sure....
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