cbsykes
asked on
GoDaddy cPanel access
Hi,
I have a client using GoDaddy's VPS managed web hosting. This is a brand new plan that was setup and isn't even hosting the site yet. Problem I am having is that I can't access the cPanel from some devices and other devices I can. I usually get a timeout in the browser (tried several browsers). I have tried from various ISPs and I get the same results each time. I am however able to access it from other ISPs. Not sure what is going on. I can't figure out if GoDaddy's server is not properly completing a 3 way handshake with some ISPs or if the ISP is causing the issue. I have tried without firewalls with same issue. Has anyone heard of this issue or know how to address it? Quite aggravating! Thanks
I have a client using GoDaddy's VPS managed web hosting. This is a brand new plan that was setup and isn't even hosting the site yet. Problem I am having is that I can't access the cPanel from some devices and other devices I can. I usually get a timeout in the browser (tried several browsers). I have tried from various ISPs and I get the same results each time. I am however able to access it from other ISPs. Not sure what is going on. I can't figure out if GoDaddy's server is not properly completing a 3 way handshake with some ISPs or if the ISP is causing the issue. I have tried without firewalls with same issue. Has anyone heard of this issue or know how to address it? Quite aggravating! Thanks
Hello,
In addition to what andreas said about routing, it could also be a DNS issue.
I'm assuming that for each ISP you try, you are using their provided DNS servers. If you manually change the DNS servers to the ones provided by Google or OpenDNS, do you still get the same result on the problem ISPs?
Google's DNS is: 8.8.8.8 and 8.8.4.4
OpenDNS is: 208.67.222.222 and 208.67.220.220
In addition to what andreas said about routing, it could also be a DNS issue.
I'm assuming that for each ISP you try, you are using their provided DNS servers. If you manually change the DNS servers to the ones provided by Google or OpenDNS, do you still get the same result on the problem ISPs?
Google's DNS is: 8.8.8.8 and 8.8.4.4
OpenDNS is: 208.67.222.222 and 208.67.220.220
ASKER
Thanks for the replies! My DNS is set to Google's already at the office and OpenDNS at home. Just tried 4.2.2.2 as well with no luck. I performed a tracert to the IP of the web server at GoDaddy and I get one timeout along the way. This of course was GoDaddy's reason for not being able to connect. However, I get this timeout when I tracert other websites and I have no problem with any other websites. Just this GoDaddy server...
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ASKER
Chatted with GoDaddy 2 hrs this am. Ended up cancelling the server plan that I had and re-created a new one with a different IP address hoping that would help...same problem! Funny thing was...you get two extra IPs in addition to the primary one. When I setup the two extra IPs in the cPanel I could connect to them no problem (they also were on a diff IP block). Only the primary IP was giving me the headache. Only thing I can thing of is that block of IPs (started with 104) was blacklisted or something. They never mentioned adding my public IP to the allow list however. I have tried from 3-4 different IPs with the same issue so that would be a lot of IPs to get allowed plus more after that I'm sure. I ended up cancelling the server plan and I will figure something else out. I still have a legacy VPS plan with GoDaddy that works fine. Oh well............
Ok thanks for the update. Sorry I couldn't be of more help.
ASKER
All responses are appreciated and you guys are on the right track for sure....
Godady doesnt have the best reputation and might be blocked here or there.