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Outlook 2007 cannot reply or send e-mail using Dish Network

Posted on 2015-02-21
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Last Modified: 2015-02-24
Hi all,

I have a client who has an active "RoadRunner" email account setup in Outlook 2007 running in Win. XP. When he is at the office where "brighthouse networks" is his Internet service provider he can send/receive/reply to e-mail no problem.

A month ago he moved his PC to his home which has Internet service provided by "Dish Network". All of a sudden 2 days ago he can no longer reply or send e-mails but can receive them no problem. i have checked for the correct account settings in his his Outlook account but the send/reply problem still occurs. When i log into his Roadrunner webmail account he can send/receive no problem.

The outgoing mail server - "smtp-server.cfl.rr.com" times out

Anyone experience this before?

Regards,

Frank
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Question by:flteng562
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Expert Comment

by:Mohammed Khawaja
ID: 40622878
Some ISPs will not allow access to SMTP servers that are not on their network.  The best thing to do is to use SSL/TLS encrypted SMTP which uses port 465.  Check with your email service provider for details.  If they don't have encrypted SMTP then he could use Dish network SMTP server.
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Author Comment

by:flteng562
ID: 40622984
Hi Mohammed,

I contacted Dish network tech. support. They stated they do not block access to SMTP servers at all.

Regards,

Frank
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Accepted Solution

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Mohammed Khawaja earned 500 total points
ID: 40623770
In that case check your Outlook profile and ensure SMTP is configured to authenticate.  Check with your email provider as some do not allow SMTP access if you are not connecting to the Internet through them.
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Author Comment

by:flteng562
ID: 40623980
Hi Mohammed,

I am going back onsite Monday morning. Will contact the ISP (Roadrunner) if they allow SMTP access off of their network. Will post back with the results.

Regards,

Frank
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Author Comment

by:flteng562
ID: 40626506
Hi Mohammed,

Thanks for pointing me in the right direction.
It turns out that if you have an active e-mail with Brighthouse Networks  but are connection through a different ISP using Outlook they require the Outgoing Mail Server to renamed: mail.roadrunner.com / Port 587

Regards,

Frank
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Author Closing Comment

by:flteng562
ID: 40626509
Thanks again Mohammed
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Expert Comment

by:Mohammed Khawaja
ID: 40627937
You are welcome.
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