Exchange Server Public IP Reverse DNS

We have an Exchange server with an assigned public IP.  Our website/email is hosted by our ISP.  When email is sent from our Exchange server, reverse DNS fails and we can't send email to certain clients.

I am going to set up a PTR record with our ISP to forward the email automatically to our Exchange server so I can implement reverse DNS to the exchange server's public IP address.

if our company's website/email domain name is mycompany.com and the exchange server public ip is 10.9.8.7 then should the reverse DNS point to mycompany.com, mail.company.com or what?

Lastly, is this the only solution to reconciling Reverse DNS to our Exchange Server?

thanks,
frdbadfAsked:
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cpmcomputersConnect With a Mentor Commented:
The rdns for the primary ip needs setting by whoever controls it
Not sure how your provision is done
But by way if example

Myclient has an exchange server on their LAN in their local office
It is port mapped on port 25 to their public external IP address of their broadband connection provided by BT
Their mydomain.com has a website with 123-reg their ISP and this company also hosts their external DNS records for the domain (A records,MX,CNAME,PTR,etc

In order to get rDNS to resolve correctly we have to apply a request to BT ( the broadband provider) not 123reg (the domain ISP) as it is they that provide the external ip
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RantCanSr. Systems AdministratorCommented:
I think your question is broader than DNS and PTR records.

I need some clarification: when you say "email is hosted" do you mean MX records or a mail server that is literally forwarding mail?

If your exchange is Internet available on Port 25, then you should ensure it is significantly hardened. From a security perspective, using exchange in this manner is supported but massively insecure. I have used a variety of providers that use the mxlogic portal (McAfee, Spamsoap) and this helps keep your exchange from getting essentially DDOS'd on 25, as exchange will only take SMTP traffic from one IP address.
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frdbadfAuthor Commented:
I have a similar setups with other locations, some have the mail forwarded to AppRiver who scrubs for spam and the forwards to the Exchange server public IP, and in all cases we have firewalls that forward port 25 on the public IP to the Exchange server on the internal LAN.

when I use http://ipadmin.junkemailfilter.com/rdns.php to check RDNS on the Public IP it responds with

RDNS for xx.xxx.xx.xx is: [mail.ourdomain.com] - (PTR record - xx.xx.xxx.xx.in-addr.arpa)

ERROR - Lookup Failed for [mail.ourdomain.com]

ERROR - Reverse Lookup Failed
IP [xx.xxx.xx.xx] does not match []

I perform NSLookup of mail.ourdomain.com and it says Server:  unknown

I'm missing a record?  MX?

thanks,
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cpmcomputersCommented:
You need to request your ISP to set rdns on their system for the external ip to "mail.yourdomain.com" not those of your own Dns management
This is why it is returning an in arpa address
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frdbadfAuthor Commented:
I worked over the phone with the ISP yesterday setting up rdns but it still does not resolve correctly.
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frdbadfAuthor Commented:
We are using CBeyond, bought recently by Birch communications.  I will pass this on and get back to you.

thanks,
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cpmcomputersCommented:
Hi

Just to illustrate the point you might want to see this link

http://btbusiness.custhelp.com/app/answers/detail/a_id/8763/~/how-can-i-set-up-a-reverse-dns-on-my-domain-name%3F



Hope you get it sorted soon
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