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Itunes 12 issue with repeated downloads

Posted on 2015-02-21
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Last Modified: 2015-03-03
Hi Experts,

I have about 8 songs from my iTunes library which attempt to sync with my iphone6 every time I plug it into my computer.

Things I've tried:
Delete all the phones on the phone.
Delete all the songs in my library.
Re-download all the purchased songs in my library.

And no matter what, every time I plug the phone in, just these songs appear, grayed out and having a dotted circle next to them.

Even Apple couldn't help me.

I only am interested in a manual sync, as I switch songs often.

itunesproblem.JPG
Thank you for the help!
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Question by:svillardi
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LVL 93

Expert Comment

by:John Hurst
ID: 40623360
If you know you can get your songs, then also know that a new version of iTunes was issued today (2/21/2015 V12.1.1.4).  Download the version for your computer and then try the following:

Control Panel > Programs and Features:

Uninstall the following in order as shown:

iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support

Restart the computer.
Remove the folder:
C:\Users\username\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes

I have used the following method to disassociate a phone from iTunes (changing phone). You may not need to do this.

See:  http://support.apple.com/kb/HT4627

Removing an associated device or computer from an Apple ID
To remove a device or computer from your Apple ID:
1. Open iTunes.
2. Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
3. Choose Store > View My Account from the iTunes menu.
4. From the Account Information screen, click Manage Devices.
5. Click the Remove button next to the device name you would like to un-associate.
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Author Comment

by:svillardi
ID: 40623374
What about icloud and contacts?  Will your suggestion cause problems there?
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LVL 93

Expert Comment

by:John Hurst
ID: 40623378
I keep my contacts and calendar in Outlook and can re-sync it . I do not use iCloud.

The first set of steps to reinstall iTunes should not cause issues. I have done this with no issue.
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Author Comment

by:svillardi
ID: 40623421
Well, I followed your steps exactly, but everything was still there.
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LVL 93

Expert Comment

by:John Hurst
ID: 40623426
Strange. Uninstall all iTunes once again and restart. Now look in all your document folders for traces of your songs. You should find some files. Move them out to a USB key.. Restart again and install iTunes again. Any luck?
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Accepted Solution

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svillardi earned 0 total points
ID: 40632069
I had to return my Iphone to OOB.  That fixed it.  Thanks anyway.
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Author Closing Comment

by:svillardi
ID: 40641593
Attempt at solution was appreciated but didn't work.  I called Apple support and the only way to stop this from happening was to wipe it completely clean, back to the out-of-box status.  Then restore from backup.
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