Solved

Itunes 12 issue with repeated downloads

Posted on 2015-02-21
7
162 Views
Last Modified: 2015-03-03
Hi Experts,

I have about 8 songs from my iTunes library which attempt to sync with my iphone6 every time I plug it into my computer.

Things I've tried:
Delete all the phones on the phone.
Delete all the songs in my library.
Re-download all the purchased songs in my library.

And no matter what, every time I plug the phone in, just these songs appear, grayed out and having a dotted circle next to them.

Even Apple couldn't help me.

I only am interested in a manual sync, as I switch songs often.

itunesproblem.JPG
Thank you for the help!
0
Comment
Question by:svillardi
  • 4
  • 3
7 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 40623360
If you know you can get your songs, then also know that a new version of iTunes was issued today (2/21/2015 V12.1.1.4).  Download the version for your computer and then try the following:

Control Panel > Programs and Features:

Uninstall the following in order as shown:

iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support

Restart the computer.
Remove the folder:
C:\Users\username\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes

I have used the following method to disassociate a phone from iTunes (changing phone). You may not need to do this.

See:  http://support.apple.com/kb/HT4627

Removing an associated device or computer from an Apple ID
To remove a device or computer from your Apple ID:
1. Open iTunes.
2. Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
3. Choose Store > View My Account from the iTunes menu.
4. From the Account Information screen, click Manage Devices.
5. Click the Remove button next to the device name you would like to un-associate.
0
 

Author Comment

by:svillardi
ID: 40623374
What about icloud and contacts?  Will your suggestion cause problems there?
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40623378
I keep my contacts and calendar in Outlook and can re-sync it . I do not use iCloud.

The first set of steps to reinstall iTunes should not cause issues. I have done this with no issue.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:svillardi
ID: 40623421
Well, I followed your steps exactly, but everything was still there.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 40623426
Strange. Uninstall all iTunes once again and restart. Now look in all your document folders for traces of your songs. You should find some files. Move them out to a USB key.. Restart again and install iTunes again. Any luck?
0
 

Accepted Solution

by:
svillardi earned 0 total points
ID: 40632069
I had to return my Iphone to OOB.  That fixed it.  Thanks anyway.
0
 

Author Closing Comment

by:svillardi
ID: 40641593
Attempt at solution was appreciated but didn't work.  I called Apple support and the only way to stop this from happening was to wipe it completely clean, back to the out-of-box status.  Then restore from backup.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

iCloud Drive was introduced after iOS 8 was launched last year. This drive is Apple’s online storage device that lets users sync their files and access them from all their Apple devices.   There is a lot of data that is not automatically backed up…
Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
Users will learn how resize a batch of photos from a single command in Photoshop via Photoshop's Image Processor. Open up an Image you'd like to resize in Adobe Photoshop: Adjust the image size according to your preferences. Image > Adjustments > …
Users will learn how to set proper sequence settings, scale images, paste attributes, add transitions, fades, and music. Open up Final Cut Pro 7 and Create a new Project: Set the Sequence Settings. a) Click File > Easy Setup > Format > Apple ProRe…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question