Solved

Itunes 12 issue with repeated downloads

Posted on 2015-02-21
7
157 Views
Last Modified: 2015-03-03
Hi Experts,

I have about 8 songs from my iTunes library which attempt to sync with my iphone6 every time I plug it into my computer.

Things I've tried:
Delete all the phones on the phone.
Delete all the songs in my library.
Re-download all the purchased songs in my library.

And no matter what, every time I plug the phone in, just these songs appear, grayed out and having a dotted circle next to them.

Even Apple couldn't help me.

I only am interested in a manual sync, as I switch songs often.

itunesproblem.JPG
Thank you for the help!
0
Comment
Question by:svillardi
  • 4
  • 3
7 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 40623360
If you know you can get your songs, then also know that a new version of iTunes was issued today (2/21/2015 V12.1.1.4).  Download the version for your computer and then try the following:

Control Panel > Programs and Features:

Uninstall the following in order as shown:

iTunes
Quick Time
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support

Restart the computer.
Remove the folder:
C:\Users\username\AppData\Roaming\Apple Computer\iTunes

Now install the latest version of iTunes

I have used the following method to disassociate a phone from iTunes (changing phone). You may not need to do this.

See:  http://support.apple.com/kb/HT4627

Removing an associated device or computer from an Apple ID
To remove a device or computer from your Apple ID:
1. Open iTunes.
2. Sign in to your Apple ID by choosing Store > Sign In from the iTunes menu.
3. Choose Store > View My Account from the iTunes menu.
4. From the Account Information screen, click Manage Devices.
5. Click the Remove button next to the device name you would like to un-associate.
0
 

Author Comment

by:svillardi
ID: 40623374
What about icloud and contacts?  Will your suggestion cause problems there?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40623378
I keep my contacts and calendar in Outlook and can re-sync it . I do not use iCloud.

The first set of steps to reinstall iTunes should not cause issues. I have done this with no issue.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:svillardi
ID: 40623421
Well, I followed your steps exactly, but everything was still there.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40623426
Strange. Uninstall all iTunes once again and restart. Now look in all your document folders for traces of your songs. You should find some files. Move them out to a USB key.. Restart again and install iTunes again. Any luck?
0
 

Accepted Solution

by:
svillardi earned 0 total points
ID: 40632069
I had to return my Iphone to OOB.  That fixed it.  Thanks anyway.
0
 

Author Closing Comment

by:svillardi
ID: 40641593
Attempt at solution was appreciated but didn't work.  I called Apple support and the only way to stop this from happening was to wipe it completely clean, back to the out-of-box status.  Then restore from backup.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
A brief look into what is, how to use, and how to make GIFs
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now