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ie11 keeps trying to install

ie11 keeps trying to install from windows update.  it is already running ie11. No IE is listed in the  view installed programs .  tried to re-install and it said you have a more recent version of IE installed. system = win7 64bit
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rjef
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rjef
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John HurstBusiness Consultant (Owner)Commented:
What happens if you allow the update to complete? If that ends the requests then let it be.

Otherwise, go to Control Panel, Programs and Features, Windows Features and uncheck IE. You will be required to restart. Go back and check (enable) IE. You will have to restart again. Now update again and then now is the problem resolved?

Please let us know.
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rjefAuthor Commented:
if I let it install it says failed in the windows update log and tries again when you shutdown

I did the ie uncheck thing.  when I unchecked it I got a whole new desktop after the reboot.  so I just checked it back and rebooted and came back to the original desktop.    and it started all over.   So you are saying uncheck it - reboot - run windows update-  let it install then reboot and check the IE check box again?
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John HurstBusiness Consultant (Owner)Commented:
I did the IE uncheck thing.  when I unchecked it I got a whole new desktop after the reboot

That should not happen (I have reinstalled IE the way I suggested).

Uncheck IE as noted above again. Restart. Do not install IE. Now run System File Checker.  Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete and close out. Restart.

Now, other than IE, is your computer running normally? If it is, try now to install IE again.

If not, please post with the issues that followed running SFC.
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rjefAuthor Commented:
running sfc now
I turned off windows update also
will let you know results after SFC finishes
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Gabriel CliftonCommented:
Have you tried uninstalling ie and reinstalling it
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rjefAuthor Commented:
it says it found corrupt files but could not fix all of them.  check the cbs.log
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rjefAuthor Commented:
now what?
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Gabriel CliftonCommented:
Here is a link for steps to reinstall ie https://support.microsoft.com/kb/318378/en-us
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rjefAuthor Commented:
Gabriel
let me see what John says first.
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rjefAuthor Commented:
Gabriel I already tried to reinstall ie and got the message.
 tried to re-install and it said you have a more recent version of IE installed
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David Johnson, CD, MVPOwnerCommented:
since you have corrupt files.. boot your operating system then do an inplace upgrade using your windows installation media
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Gabriel CliftonCommented:
Uninstall ie 11 then install, not install over existing. Updates will make it a "newer" version.
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John HurstBusiness Consultant (Owner)Commented:
Another thing at this point now (that the steps above have not worked) it to run a Windows 7 Repair Install. You need a working recovery partition or a Windows 7 DVD. Here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html

See if this helps.
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rjefAuthor Commented:
you don't want to see the log?
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John HurstBusiness Consultant (Owner)Commented:
SFC logs are long and complicated. If you wish to pick out just the errors and post them, we can look.

However, (a) a few SFC errors are no issue normally and (b) if SCF does not fix the issues, Repair Install is the next logical step.
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rjefAuthor Commented:
I have neither
You need a working recovery partition or a Windows 7 DVD
what if I just hide the update?
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John HurstBusiness Consultant (Owner)Commented:
You can try hiding the update. I have a client machine where the Windows driver suggestion does not work. So I hid the update and it no longer bothers me. Hiding the update will work.
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rjefAuthor Commented:
thanks
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