Solved

Red blinking Health and UID lights on HP Proliant 380 appearing to cause shutdown

Posted on 2015-02-22
4
1,045 Views
Last Modified: 2015-02-23
Hi,
We are currently having a problem with a HP Proliant DL 380GS which we use for running Exchange 2010.
Since Friday evening the server would shut itself down and the UID and Health Indicator lights flash red.
Initially I thought it was the spare HDD as it had an amber light next to it so I replaced it and powered up.  
Unfortunately the server shutdown later again yesterday evening.  
Today having looked around the web for solutions, so for I've re-seated the power supply which has stopped the red lights.
Is there anything that you gurus would be recommended to prevent this?
Many thanks in advance for your help

Mark
0
Comment
Question by:LondonCalling
  • 2
4 Comments
 
LVL 87

Accepted Solution

by:
rindi earned 500 total points
Comment Utility
HP servers usually come with monitoring and diagnostic tools, and an ILO you can connect to, to check on it's health. Based on that output you may be able to see what is the problem.

A further thing you could do is clean out all the dust, and check whether the fans all run smoothly.
0
 
LVL 55

Expert Comment

by:andyalder
Comment Utility
If I read DL380 GS as Dl380 G5 then check the PSU against the part numbers in this thread (c.wolf's post)  - http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/DL380-G5-power-supplies-overheat-when-plugged-in-but-off/td-p/3982566/page/2

Only time the UID LED is meant to flash is during firmware upgrade or when under remote control from iLO, but of course if PSU is misbehaving all LEDs may flash as power comes and goes.

For peace of mind buy a redundant PSU, and if you only have one UPS connect one to that and the other straight to the mains, they're only about €25. At least with two PSUs if power to one fails you will get an event logged in the IML log, with only one PSU there is no power to write the failed power message.
0
 

Author Comment

by:LondonCalling
Comment Utility
Thanks guys, I ran the HP diagnostic tool and it showed that one of the HDDs had read errors, I replaced it and then used a air duster to clear any dust that might cause clogging as suggested.
The server seems to be stable, no shutdowns so far!
Very very much appreciated!
0
 
LVL 55

Expert Comment

by:andyalder
Comment Utility
A faulty hard disk would not stop it turning on or make the UID and internal health LEDs light.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration, of the HP EVA 4400 SAN Storage. The name , IP and the WWN ID’s used here are not the real ones. ABOUT THE STORAGE For most of you reading this, you …
Learn about cloud computing and its benefits for small business owners.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now