Streaming audio/vido segments interrupted by annoying buzz

Posted on 2015-02-22
Last Modified: 2016-11-23
We have a Dell XPS L502X laptop running Windows 7 Home Premium.  Youtube, Spotify and other streaming multimedia segments are frequently interrupted by loud buzzing during which any accompanying video freezes.  We have removed non-malware PUP infections, installed all Windows updates, and updated the video driver and the BIOS but the problem remains.  We'd sure like to fix this...
Question by:lgottlieb45
  • 3
  • 2
LVL 10

Expert Comment

by:Scott Thomson
ID: 40624982
Hi lgottlieb45,

Your problems could be anywhere.. But here'sa couple of things to try
- Use a differen HDMI cable
- If you are streaming from network then try streaming locally to remove network throughput as a factor (it may have to buffer over the network..
make sure you have no radio transmitting devices near your cable (phones etc)

This should help you identify a possible cause. Also make sure the other HDMI cable you test with is of good quality.

Author Comment

ID: 40625093
Thanks, Scott.  There's no HDMI cable involved.  We're talking about Youtube and Spotify direct to the laptop via a good quality cable ISP.  It's a mystery...

Accepted Solution

lgottlieb45 earned 0 total points
ID: 40626023
I think the mystery has been resolved.  The culprit seems to be Dell Support Center and/or Dell Support Center Agent.  I removed those per some information I found on, and the problem seems to have gone away.

Author Closing Comment

ID: 40641545
I found information on a Dell forum that solved the problem.
LVL 10

Expert Comment

by:Scott Thomson
ID: 40641789
Thats a strange one

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Not everyone is tied to the Microsoft Office suite these days, as more free cloud-based solutions are entering the market. You might be used to creating presentations in PowerPoint, but did you know Google offers Slides  (…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
Viewers will get an overview of how to make and use Drum Racks in Ableton Live. Load new Drum Rack into empty MIDI track: Fill rack with audio samples: Re-arrange sample slots as necessary: Adjust parameters of each slot to tailor each sound a…
Viewers will learn how to include realistic velocity sensitivity to their Sampler instruments. Set the Vol<Vel parameter in the Filter/Global tab to your desired setting: Gather samples of hits of various intensity, and drag/drop into Velocity zon…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question