Streaming audio/vido segments interrupted by annoying buzz

Posted on 2015-02-22
Medium Priority
Last Modified: 2016-11-23
We have a Dell XPS L502X laptop running Windows 7 Home Premium.  Youtube, Spotify and other streaming multimedia segments are frequently interrupted by loud buzzing during which any accompanying video freezes.  We have removed non-malware PUP infections, installed all Windows updates, and updated the video driver and the BIOS but the problem remains.  We'd sure like to fix this...
Question by:lgottlieb45
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Expert Comment

by:Scott Thomson
ID: 40624982
Hi lgottlieb45,

Your problems could be anywhere.. But here'sa couple of things to try
- Use a differen HDMI cable
- If you are streaming from network then try streaming locally to remove network throughput as a factor (it may have to buffer over the network..
make sure you have no radio transmitting devices near your cable (phones etc)

This should help you identify a possible cause. Also make sure the other HDMI cable you test with is of good quality.

Author Comment

ID: 40625093
Thanks, Scott.  There's no HDMI cable involved.  We're talking about Youtube and Spotify direct to the laptop via a good quality cable ISP.  It's a mystery...

Accepted Solution

lgottlieb45 earned 0 total points
ID: 40626023
I think the mystery has been resolved.  The culprit seems to be Dell Support Center and/or Dell Support Center Agent.  I removed those per some information I found on en.community.dell.com, and the problem seems to have gone away.

Author Closing Comment

ID: 40641545
I found information on a Dell forum that solved the problem.
LVL 10

Expert Comment

by:Scott Thomson
ID: 40641789
Thats a strange one

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