Solved

Outlook 2010/Office 365: The action cannot be completed. The connection to Microsoft Exchange is unavailable.

Posted on 2015-02-22
4
1,019 Views
Last Modified: 2015-02-23
I'm trying to configure Outlook 2010 to connect to GoDaddy Office 365 and I keep getting "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."  This PC is Windows XP.

I configured three other PCs (windows 7) and they work fine, so I know it's not a DNS issue or any other connectivity issue.
I've manually configured the IP DNS settings to 8.8.8.8 & 4.2.2.2, so it's not using the internal servers DNS.  I reset the IP stack and Winsock.

I've installed Office SP2 and ran the Office 365 Desktop setup.  Everything installed fine.

I've tried both auto and manually configuring Outlook and same error.  I've ran the Microsoft Connectivity Analyzer, it runs fine.

Like I say, other PCs in this office configured Outlook without error.... it has to be something with this machine and XP or something....  any ideas, please let me know.
0
Comment
Question by:atekcomputer
  • 2
4 Comments
 
LVL 39

Expert Comment

by:Vasil Michev (MVP)
ID: 40624619
Can you access OWA from the same PC? Have you disabled the firewall and AV? Have you tried Outlook in safe mode?

Lot of other possible causes, for example:
http://support.microsoft.com/kb/913843/en-us
http://support.microsoft.com/kb/2264398

The move from XP is long overdue.
0
 
LVL 5

Accepted Solution

by:
Dejan Vasiljevic earned 500 total points
ID: 40624891
Hi atekcomputer,

I know what is the problem and I had the same issues with Outlook 2010 connecting on Office365 with single XP machine not working. And I had a lot others win7/xp machines connecting fine.

You need to install SP2 to Office 2010. So for Windows XP You need SP2+kb2553248.

So I know what is the problem and I know the fix. Just let me know when You are done.

Links for KB2553248 are - 32 bit version and 64 bit version
Thanks,
D.
0
 

Author Comment

by:atekcomputer
ID: 40625553
Thank you sooooo much, Dejan!!

That did it!!  You don't know how much time I spent trying to fix this and installing SP2 fixed it!!

Have a great day!
0
 

Author Closing Comment

by:atekcomputer
ID: 40625554
This solved my problem that I spent hours trying to solve.  Dejan rocks!!
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Veeam Backup & Replication has added a new integration – Veeam Backup for Microsoft Office 365.  In this blog, we will discuss how you can benefit from Office 365 email backup with the Veeam’s new product and try to shed some light on the needs and …
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now