Outlook 2010/Office 365: The action cannot be completed. The connection to Microsoft Exchange is unavailable.
Posted on 2015-02-22
I'm trying to configure Outlook 2010 to connect to GoDaddy Office 365 and I keep getting "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." This PC is Windows XP.
I configured three other PCs (windows 7) and they work fine, so I know it's not a DNS issue or any other connectivity issue.
I've manually configured the IP DNS settings to 22.214.171.124 & 126.96.36.199, so it's not using the internal servers DNS. I reset the IP stack and Winsock.
I've installed Office SP2 and ran the Office 365 Desktop setup. Everything installed fine.
I've tried both auto and manually configuring Outlook and same error. I've ran the Microsoft Connectivity Analyzer, it runs fine.
Like I say, other PCs in this office configured Outlook without error.... it has to be something with this machine and XP or something.... any ideas, please let me know.