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Connectivity issues with wired PC after setting up powerline adapter connections on network

Posted on 2015-02-22
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Last Modified: 2015-03-12
I'm running Windows 8.1 on my desktop PC which is hardwired to my Cisco e2000 wireless router. Ever since I hooked up my TP-LINK TL-PA4010 500mbps powerline connections, I've been having problems where my internet connection will just completely stall at connecting when attempting to load a website and then not load. Usually within a few seconds, it will come back. This seems to happen every now and then and I'm not sure what is causing it or if there is a specific setting that is causing it. I have one powerline adapter connected hardwired to my router and the other powerline connected hardwired to my TV, which works fine. I haven't heard anyone else complain, just can't seem to figure out what's causing the odd random internet issues with my desktop PC. I also tried reserving DHCP address specifically for my desktop and chromecast through the router, which didn't help either.

Here are my router settings:

DHCP Server: Enabled
DDNS: Disabled
Mac Address Clone: Disabled
NAT: Enabled
Dynamic Routing: Disabled
Wireless Band: 2.4ghz
Network Mode: Mixed
Channel Width: Auto (20mhz or 40mhz)
Channel: 9
SSID Broadcast: Enabled
AP Isolation: Disabled
Frame Burst: Enabled
Basic Rate: Default
N Transmission Rate: Auto
CTS Protection Mode: Disabled
Beacon Interval: 100
DTIM Interval: 1
Fragmentation THRESHOLD: 2346
RTS Threshold: 2347
UpNp: Enabled
Allow users to configure: Enabled
Allow users to disable internet acces: Enabled
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Question by:bman2011
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by:Bing CISM / CISSP
ID: 40624766
once you remove the powerline adapters from the network, everything always works fine?
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Author Comment

by:bman2011
ID: 40624772
Yes, it all started after plugging in the powerline adapters. I don't see the network connection icon in the task bar change either, it stays connected even when the internet is down, then comes back on seconds later.
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Expert Comment

by:Bing CISM / CISSP
ID: 40625404
iif so, have you tried to isolate the powerline network by connecting two hosts via powerline adapters ONLY, peer to peer, and try copying files to each other and observe the performance and network activity?

> it stays connected even when the internet is down, then comes back on seconds later

what comes back? what do you mean by that Windows "stays connected" and "then comes back on seconds later"?
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by:davidanders
ID: 40626918
Many powerline adapters specify a connection to wall outlet and not powerstrip, surge protector, etc.
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Author Comment

by:bman2011
ID: 40629722
I haven't tried connecting the two hosts via powerline adapters only. By it stays connected, I mean the network connection icon that I have enabled in the task bar, that shows that internet is still connected. Forget the comes back on seconds later in regards to network connection icon, I mean that specifically for the internet, the internet connection seems to come back on 20-30 seconds in. Today, I am noticing that a lot of the devices in our house is having trouble getting on the internet until after the third or fourth try of reloading browser.
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Author Comment

by:bman2011
ID: 40629724
Both powerline connectors are connected to wall outlet.
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by:Bing CISM / CISSP
ID: 40629757
> I haven't tried connecting the two hosts via powerline adapters only.

it is really worth trying that as you got too many hosts having the same issue. you need to isolate and reproduce the issue asap.

> Both powerline connectors are connected to wall outlet.

at the same level? or, in other words, behind the same main switch of the floor?
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Accepted Solution

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bman2011 earned 0 total points
ID: 40651027
It seemed to have stopped disconnecting my internet when I reset my router settings. So looks like something just wasn't right that I may have changed unknowingly after setting up the powerline adapter.
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Author Closing Comment

by:bman2011
ID: 40660537
The only method that worked after trying several troubleshooting steps.
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