netsh.exe

I am getting an error message for netsh.exe (bad image)  How do I fix this?  I am attaching a picture of the error.

Thank you
netsh.bmp
jbstacygAsked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
If you cannot run basic commands, not run DISM and not Refresh, then now, to avoid further black holes, you should back up your system and do a fresh install of Windows 8.1
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JohnBusiness Consultant (Owner)Commented:
netsh is a standard built-in command to Windows and cannot be uninstalled or installed.

Assuming Windows 7 or above, run System File Checker.

Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, close out and restart. Test and please let us know.
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Peter HutchisonSenior Network Systems SpecialistCommented:
Instead of scanning the entire system, you can just scan the one file and let it auto repair it:
SFC /SCANFILE=C:\Windows\System32\Netsh.exe
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JohnBusiness Consultant (Owner)Commented:
If you are running SFC, and while I do understand the above post, it is ALWAYS worthwhile to run a complete scan. You never know what you might find.
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jbstacygAuthor Commented:
Ran the above and received the attached message.  It is still giving me the error message.
errornetsh.JPG
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JohnBusiness Consultant (Owner)Commented:
You can get a small number of errors from SFC without a big problem. However, you are saying, that either way above, you cannot run netsh.

So when SFC fails to resolve, the next logical step is a Windows 7 Repair Install (assuming this is Windows 7). You need a working a recovery partition or the Windows 7 DVD. Here is a Seven Forums tutorial to assist you with this.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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jbstacygAuthor Commented:
I have windows 8.1
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JohnBusiness Consultant (Owner)Commented:
Thank you for clarifying.

First, do you have Windows 8.1 Home or Windows 8.1 Pro. I think netsh should work with either, but please clarify.

Next, try DISM (which is more advanced than SFC).

DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
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jbstacygAuthor Commented:
when i typed the command, it said it could not find the file dism.exe
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szichenCommented:
Did you recently install something? OR has any MS updates run/installed?? If so, uninstall the updates or programs and try again.
Run a virus scan to be safe.
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jbstacygAuthor Commented:
only malware bytes & ccleaner
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szichenCommented:
do you know when netsh last worked?
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szichenCommented:
have you updated & run malwarebyes?
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JohnBusiness Consultant (Owner)Commented:
It sounds like your machine is badly screwed up. Netsh and DISM should work and that they don't indicates the need for further repair.

You may now need to try Windows 8 Refresh. This is done from PC Settings. Refresh will keep your data and some settings, but will make you reinstall software that you installed after you set up Windows 8.
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jbstacygAuthor Commented:
You need a disk for that correct?  I do not have one
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JohnBusiness Consultant (Owner)Commented:
No. Windows 8.1 (or 8) should do Refresh from within Windows. I have done and not needed a DVD. You probably do need a working recovery partition.
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jbstacygAuthor Commented:
and of course, I got a message saying there was a problem refreshing your pc.  There waas an option to check for solutions but nothing came up
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szichenCommented:
Run a malware scan in SafeMode using MalwareBytes.
Are you sure you didn't install corrupt versions of MalwareBytes and CCleaner?
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jbstacygAuthor Commented:
I just installed them a few hours ago.  This problem existed before I installed ccleaner and malware.  I installed them to see if that would fix the problem.
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szichenCommented:
Can you get into SafeMode? (Hold down <Shift> and click "Restart". Once inside, see if it runs without issues.
If it runs, then run MalwareBytes in SafeMode.
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szichenCommented:
I agree with John Hurst.
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jbstacygAuthor Commented:
Thank you for all of your feedback
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JohnBusiness Consultant (Owner)Commented:
@jbstacyg  - You are very welcome and I was happy to help.
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