Outlook 2013 where is Save sent items in the following folder?

Posted on 2015-02-22
Last Modified: 2015-03-09
In Outlook 2010, in Change Account > More settings I had a 'Sent Items' tab where I could change the folder for sent items, see attached image. Where is this feature in Outlook 2013?
Question by:jmarkfoley
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LVL 95

Expert Comment

by:John Hurst
ID: 40625050
The option you show is not available in Outlook 2013 for a POP email account and also not available in Outlook 2010 for a POP email account. The POP and IMAP settings are the same basic settings.

Are you (were you) using Web Mail?

The Sent folder is a special folder in Outlook so it is really best not messed with.

Author Comment

ID: 40636779
Long story:

I was using Exchange and converted to IMAP. I dragged each folder in the Exchange account to the IMAP by hand. That worked fine for all but the 'Sent Items' and 'Deleted Items'. I got around it by creating a new IMAP folder called SENT and did a 'Copy folder' from 'Sent Items' to 'SENT'. That copied everything from Exchange:'Sent Items' to IMAP:SENT > 'Sent Items'.

I then deleted both the Exchange account and the IMAP account, connected the workstation to the IMAP server only, the re-created the IMAP account.

The IMAP configuration apparently defaulted to using the SENT folder as the new actual sent folder. On Outlook 2010 I was able to use the method shown in my initial post to designate the 'Sent Items' folder as my real sent folder and was able to move all the saved items out of SENT to 'Sent Items', then delete SENT.

I upgraded the Outlook 2007 users to 2013 before doing this procedure and now there is no 'Sent Items', only the SENT I created to hold the copies, and no way to create a 'Sent Items' and point Outlook toward that folder.

So, that's the story. It's not tragic. Outlook is putting sent emails into SENT, but I'd really like to rename that folder to 'Sent Items' so it looks like everyone else's.

Possibly at all?
LVL 95

Accepted Solution

John Hurst earned 500 total points
ID: 40636998
Make sure your mail is safe and then delete your Outlook Profile. Restart Outlook, make a new Profile and set up mail again. See if that helps. I don't think you can otherwise change the name.
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Author Comment

ID: 40637346
OK, I'll try that. Of course, deleting the profile won't change the names of the folders in the IMAP repository ...

Author Comment

ID: 40654742
This has become pretty low priority with other Outlook issues afoot. I think we'll live with the folder names for now and if I get bored, I'll return to the renaming question.

LVL 95

Expert Comment

by:John Hurst
ID: 40654818
@jmarkfoley  - Thanks for the update and I was happy to help. I will watch for future questions.

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