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How to share contacts with a shared mailbox

Posted on 2015-02-23
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Last Modified: 2015-04-10
I have a shared mailbox that is delegated to several people. they can see the mail and respond from the box. However, in addition to this mailbox mail, the contacts get populated by another process. The people who have access to the mailbox want to add the contacts as an address book much like was done with earlier versions of exchange and public folders. How can the contacts list of this mailbox be added to an address book with Exchange 2013 and Outlook 2013?
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Question by:geriatricgeek
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Simon Butler (Sembee) earned 500 total points
ID: 40626072
If they have full access to the mailbox already, then you can just add the Contacts folder as an additional Outlook Address Book in the same way as before. Right click on the folder and choose Address Book.
If you have added the shared mailbox as an additional ACCOUNT (so go through the new Account wizard, entering the shared mailbox email address when prompted and nothing else) you shouldn't even need to do that.

Simon.
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by:geriatricgeek
ID: 40626247
when i right click on the contacts folder, i don't have the option to share, (it is grayed out) and I don't have the option to add the contacts as an address book in the gobal address book. the contacts only show as an address book when logged in as the mailbox as a user.
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by:geriatricgeek
ID: 40628326
thanks for the level of detail in your steps. I do have something similar in place done through the EAC. the mailbox displays in full and the people who are seeing the shared mailbox can see the contacts. what they are looking for is the ability to add it to Outlook as an address book for which the options for sharing are grayed out. The contacts in this shared mailbox will be populated through an automated process so copying them all (1000+) doesn't really make sense because only a few may be changed during the course of a week but the users have to have the updated information.
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40629354
I think you are trying to make this too complicated.
Ignore the Share setting, you cannot share the folder unless you are logged in to the mailbox. With the mailbox opened as an additional mailbox the option isn't available to you.
Furthermore, if the end users already have Full Mailbox access it is completely unnecessary.
If you follow the steps outlined above to open the Shared Mailbox as an additional ACCOUNT, then you will be able to use the folder as a Contacts folder.

Simon.
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by:geriatricgeek
ID: 40630650
the mailbox is a shared recipient mailbox. it is not in public folders. I wish i was making it more complicated than i should be. I'm including a screen shot of the properties for the contacts. it does not have the address book tab. The users have the permissions to the mailbox but it does not seem to be flowing to the contacts list. This is exchange 2013 and outlook 2013. I tried adding an address book but it says contacts already exists and cannot be added twice.
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by:Simon Butler (Sembee)
ID: 40631218
Lets be clear here.
How have you added this additional mailbox to the Outlook client?

Is it an additional Mailbox or an additional ACCOUNT?

Simon.
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by:geriatricgeek
ID: 40641486
additional account. I think i figured out what you're trying to tell me. I added it as an additional account and now it works. It's kind of convoluted for how we are using this in our organization. I appreciate the help and your willingness to keep hammering away until i get it.
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