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How to resolve Error 2502, with MS Office Visio 2010

Posted on 2015-02-23
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Last Modified: 2015-05-22
Hello,

I have installed MS Office Visio 2010, and when I start the application I get an error:

Error 2502.  An internal error has occurred. (   ). Contact MS Product Support Services (PPS) for assistance.  For information about to contact PSS, see PSS10R.CRM.

How can resolve this error.
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Question by:PBIT
3 Comments
 
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by:Visio_Guy
Visio_Guy earned 1000 total points
ID: 40644716
Hi PBIT,

I found something on TechNet that mentioned Visio and said that your clock might be off. No idea if this will solve your problem...

Here's the link:
https://social.technet.microsoft.com/Forums/office/en-US/c6462259-fb0e-4e5c-9456-bb6d506f39c9/i-keep-getting-a-error-code-2503mandm2502?forum=visiogeneral
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Author Comment

by:PBIT
ID: 40650390
This did not solve the problem.
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LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 1000 total points
ID: 40768638
Perform a clean boot in Windows. Can you now start Visio?

How to:
https://support.microsoft.com/en-us/kb/929135
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