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Best Malware Removal Tool for Mac

Posted on 2015-02-23
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Last Modified: 2015-04-05
One of my users has a Macbook that is infected by malware. Her web browser is set to a strange web page that I recognize as a symptom of malware hijack.
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Question by:bobox00
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by:jhyiesla
jhyiesla earned 125 total points
ID: 40626259
This is a pretty rare thing, but I do agree it sounds like an infection of some kind.  You might try downloading and installing a free AV product for the Mac like the ones from Sophos, Avast or AVG.
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by:strung
strung earned 250 total points
ID: 40626492
Try downloading and running the free DNSChanger removal tool:

http://www.dnschanger.com
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by:strung
strung earned 250 total points
ID: 40626503
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3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
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Justin Pierce earned 125 total points
ID: 40627363
Hi Bobox00,

   As my fellow Apple experts have stated this is a rare thing. However, while I worked at AppleCare I received what seemed like a 1000+ calls about the infamous Zeobit web hijacker. If your friend installed or accidentally clicked a Mackeeper ad then she may have this little problem. Here is a site that can help you get rid of it: link

Essentially you can click on her desktop hit 3 keys (CMD+ Shift+ F) then hit (CMD+Shift+ G) then type in /library/ and look in all folders for anything that has .zeobit in it and move it to the trash

If this isn't the case then let us know what site it is taking her to and if anything else is happening like pop ups, freezing, etc...

Hope this helps.

MacGuy47

Side note: I use Intego as my Anti-V. Super simple to use for the novice but robust enough for pros.
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Expert Comment

by:davidanders
ID: 40628537
There is an adware removal tool called Adware Medic that worked for a client. OSX 10.7 or greater
http://www.adwaremedic.com/index.php
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by:davidanders
ID: 40628542
Also installed the add-in  from http://mywot.comhttp://mywot.com in all browsers can help prevent downloading from unsavory sites.  WOT is Web of Trust - similar to what SiteAdvisor used to be.
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3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

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