• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 516
  • Last Modified:

Best Malware Removal Tool for Mac

One of my users has a Macbook that is infected by malware. Her web browser is set to a strange web page that I recognize as a symptom of malware hijack.
0
bobox00
Asked:
bobox00
4 Solutions
 
jhyieslaCommented:
This is a pretty rare thing, but I do agree it sounds like an infection of some kind.  You might try downloading and installing a free AV product for the Mac like the ones from Sophos, Avast or AVG.
0
 
strungCommented:
Try downloading and running the free DNSChanger removal tool:

http://www.dnschanger.com
0
Protect Your Employees from Wi-Fi Threats

As Wi-Fi growth and popularity continues to climb, not everyone understands the risks that come with connecting to public Wi-Fi or even offering Wi-Fi to employees, visitors and guests. Download the resource kit to make sure your safe wherever business takes you!

 
Justin Pierce, CEH, CNDANASA Cybersecurity EngineerCommented:
Hi Bobox00,

   As my fellow Apple experts have stated this is a rare thing. However, while I worked at AppleCare I received what seemed like a 1000+ calls about the infamous Zeobit web hijacker. If your friend installed or accidentally clicked a Mackeeper ad then she may have this little problem. Here is a site that can help you get rid of it: link

Essentially you can click on her desktop hit 3 keys (CMD+ Shift+ F) then hit (CMD+Shift+ G) then type in /library/ and look in all folders for anything that has .zeobit in it and move it to the trash

If this isn't the case then let us know what site it is taking her to and if anything else is happening like pop ups, freezing, etc...

Hope this helps.

MacGuy47

Side note: I use Intego as my Anti-V. Super simple to use for the novice but robust enough for pros.
0
 
David AndersTechnician Commented:
There is an adware removal tool called Adware Medic that worked for a client. OSX 10.7 or greater
http://www.adwaremedic.com/index.php
0
 
David AndersTechnician Commented:
Also installed the add-in  from http://mywot.comhttp://mywot.com in all browsers can help prevent downloading from unsavory sites.  WOT is Web of Trust - similar to what SiteAdvisor used to be.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now