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Easier way to configure expansion modules or "sidecars" on Cisco 9951/9971 Phones

Posted on 2015-02-23
Medium Priority
Last Modified: 2015-03-24
Does anyone have any advice for me on a better/more efficient way to configure the extension sidecars on the 9951 and 9971 Cisco phones?

I realize the most preferred way to handle this would be for the receptionists to have a soft console of some kind, but unfortunately I have a client that does not want to invest the money in the licensing.

Right now, in order to configure the sidecars to keep the names in alphabetical order it is extremely cumbersome because the interface in CUCM for configuring them is terrible.
Question by:Rob Sanders
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LVL 20

Expert Comment

by:José Méndez
ID: 40626330
I think you may want to go under the Device menu > Device Settings > Phone Button Template, create a new template with as many buttons as you need, and then assign that template to the phones so you don't have to mess with the button layout individually.

Author Comment

by:Rob Sanders
ID: 40626343
         Thanks for the fast response. We are definitely making extensive use of phone button templates for various functions. The issue is when a name needs to be added or removed from an existing expansion module there is not a graceful way to maintain an alphabetical order of the extensions.
           There is no manner that I am aware of to leverage the phone button template functionality to accomplish the task of maintaining alphabetical order of the user extensions.
LVL 20

Accepted Solution

José Méndez earned 2000 total points
ID: 40627153
Oh ok, no way to accomplish that you got it right!!

The web configuration interface is definitely not meant to accomplish such organization of contacts. I do think is would be very useful for an operator. But it is really not going to be an easy task to maintain.

Author Comment

by:Rob Sanders
ID: 40660259
request for attention has been made

Author Comment

by:Rob Sanders
ID: 40684783
I suppose there aren't any viable alternatives to what I am already doing right now as this question has been open for a decent chunk of time. I will have to accept willywillburwonka's answer.

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