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why wont my device and printer in Win 7 open?

Posted on 2015-02-23
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Last Modified: 2015-04-03
Frequently my device and printers will not show any devices. Sometimes stopping and restarting the "bluetooth support service" and the "Print spooler" does the trick, but other times I have to reboot, restart in safe mode and reboot to normal and it will work. I have done the "sfc /scannow" and it doesn't seem to help.
The workstation is a Windows 7, 64bit
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Question by:bkhoobiar
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15 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 40626928
Devices and Printers is part of Control Panel .  If SFC did not fix it, you need to consider a Windows 7 Repair Install. You need a working recovery partition or the Windows 7 DVD. Here is a Seven Forums tutorial to assist you with this.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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Author Comment

by:bkhoobiar
ID: 40626961
John, thank you for your reply. Will I make difference that in safe mode two of my printers do appear?
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LVL 98

Expert Comment

by:John Hurst
ID: 40626966
If you cannot make printers appear or refresh, that means that part of Control Panel is not working. Control Panel cannot be repaired other than by the Repair Install I mentioned.
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Author Comment

by:bkhoobiar
ID: 40626970
I will do as you suggested and keep you posted.
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Author Comment

by:bkhoobiar
ID: 40627028
John, how long should wait for the step "go online to check for latests installation files"?
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LVL 98

Expert Comment

by:John Hurst
ID: 40627057
It should not take more than 30 to 60 minutes. I had a Windows 7 machine do an automatic repair install and it took about 3 hours.
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Author Comment

by:bkhoobiar
ID: 40627062
I waited 60 minutes and stopped it. I will go forward and update you tomorrow.
Thank you for your help.
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LVL 98

Expert Comment

by:John Hurst
ID: 40627073
You need to consider / keep in the back of your mind that even Repair Install is not always successful. I hope you can make progress.
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Author Comment

by:bkhoobiar
ID: 40635581
John,
After the repair install, I having the same issue. This is also happening to two other workstations, all be it intermittently.
I am wondering if I have a printer driver issue or network issue! However, this is the same environment that I have been operating in for several years and no such problems existed.
I have no clue now as to what to do.
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LVL 98

Expert Comment

by:John Hurst
ID: 40635717
This is also happening to two other workstations, all be it intermittently. <-- I thought it was one computer.

If multiple computers, then it is going to be a printer driver issue. Make sure you have the most up to date drivers and that the drivers are compatible with the operating system. Some old printers do not work with Windows 7 and up and must be replaced.

If you are upgrading the driver, try installing the driver directly on a problem machine and then mapping the port to the network. I do this very successfully.
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Expert Comment

by:hdhondt
ID: 40684927
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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Accepted Solution

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bkhoobiar earned 0 total points
ID: 40684928
Hello John Hurst,
I am sorry for the long delay, however I wanted to try to resolve the issue since it had spread to total of 4 workstations. After several days for going through all 4 machines and reload the printer drivers and still encountering the same issue, I called Microsoft and set up a service request. It took 7 days of remote logins by Microsoft and applying hotfixes (KB#3001232, #2906850, #2927901, #2796764, #2999802 & #2662585) and it still didn't help. The last suggestion they offered was to stop the printe spooler, rename C:\Windows\System32\spool\drivers\x64\3\hpzpi5no.dll to .old and restart the spooler.
So far it has been one week and the thing are working for now.
Thank you for your help.
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