Solved

why wont my device and printer in Win 7 open?

Posted on 2015-02-23
15
182 Views
Last Modified: 2015-04-03
Frequently my device and printers will not show any devices. Sometimes stopping and restarting the "bluetooth support service" and the "Print spooler" does the trick, but other times I have to reboot, restart in safe mode and reboot to normal and it will work. I have done the "sfc /scannow" and it doesn't seem to help.
The workstation is a Windows 7, 64bit
0
Comment
Question by:bkhoobiar
  • 6
  • 5
15 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 40626928
Devices and Printers is part of Control Panel .  If SFC did not fix it, you need to consider a Windows 7 Repair Install. You need a working recovery partition or the Windows 7 DVD. Here is a Seven Forums tutorial to assist you with this.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 

Author Comment

by:bkhoobiar
ID: 40626961
John, thank you for your reply. Will I make difference that in safe mode two of my printers do appear?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40626966
If you cannot make printers appear or refresh, that means that part of Control Panel is not working. Control Panel cannot be repaired other than by the Repair Install I mentioned.
0
 

Author Comment

by:bkhoobiar
ID: 40626970
I will do as you suggested and keep you posted.
0
 

Author Comment

by:bkhoobiar
ID: 40627028
John, how long should wait for the step "go online to check for latests installation files"?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40627057
It should not take more than 30 to 60 minutes. I had a Windows 7 machine do an automatic repair install and it took about 3 hours.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:bkhoobiar
ID: 40627062
I waited 60 minutes and stopped it. I will go forward and update you tomorrow.
Thank you for your help.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40627073
You need to consider / keep in the back of your mind that even Repair Install is not always successful. I hope you can make progress.
0
 

Author Comment

by:bkhoobiar
ID: 40635581
John,
After the repair install, I having the same issue. This is also happening to two other workstations, all be it intermittently.
I am wondering if I have a printer driver issue or network issue! However, this is the same environment that I have been operating in for several years and no such problems existed.
I have no clue now as to what to do.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40635717
This is also happening to two other workstations, all be it intermittently. <-- I thought it was one computer.

If multiple computers, then it is going to be a printer driver issue. Make sure you have the most up to date drivers and that the drivers are compatible with the operating system. Some old printers do not work with Windows 7 and up and must be replaced.

If you are upgrading the driver, try installing the driver directly on a problem machine and then mapping the port to the network. I do this very successfully.
0
 
LVL 38

Expert Comment

by:hdhondt
ID: 40684927
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
0
 

Accepted Solution

by:
bkhoobiar earned 0 total points
ID: 40684928
Hello John Hurst,
I am sorry for the long delay, however I wanted to try to resolve the issue since it had spread to total of 4 workstations. After several days for going through all 4 machines and reload the printer drivers and still encountering the same issue, I called Microsoft and set up a service request. It took 7 days of remote logins by Microsoft and applying hotfixes (KB#3001232, #2906850, #2927901, #2796764, #2999802 & #2662585) and it still didn't help. The last suggestion they offered was to stop the printe spooler, rename C:\Windows\System32\spool\drivers\x64\3\hpzpi5no.dll to .old and restart the spooler.
So far it has been one week and the thing are working for now.
Thank you for your help.
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
OfficeMate Freezes on login or does not load after login credentials are input.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now