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Email Bounce Back

Posted on 2015-02-23
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Last Modified: 2015-03-17
Hi Guys
I have a client who has advised they are receiving bounce backs when sending to certain addresses. Below is a copy of one of the bounce backs and from what I can see the issue appears to be related to SPF. I have checked their SPF record on MXToolbox and everything looks fine.

Your thoughts would be appreciated...

cluster3.eu.messagelabs.com #<cluster3.eu.messagelabs.com #5.1.3 SMTP; 553-SPF (Sender Policy Framework) domain authentication> #SMTP#
 
Original message headers:
 
Received: from mail.**.uk (EHLO mail.**.uk)
 ([81.137.208.51])       by c2beaomr06.btconnect.com     with ESMTP id VDE42089; Fri, 20
 Feb 2015 08:52:47 +0000 (GMT)
Received: from .local ([fe80::6d4f:de3c:296:5a56]) by
 **-.**.local ([fe80::6d4f:de3c:296:5a56%12]) with mapi id
 14.03.0224.002; Fri, 20 Feb 2015 08:52:46 +0000
From: **
To: **
Subject: Credit Card Application
Date: Fri, 20 Feb 2015 08:52:45 +0000
Message-ID: <5AD2BE583411A048B0D5543B63918C28644A8153@.local>
Content-Language: en-US
X-WatchGuard-Spam-ID: str=0001.0A0B020D.54E6F5E0.006F,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=256
X-WatchGuard-Spam-Score: 0, clean; 0, no virus
X-WatchGuard-Mail-Client-IP:
X-WatchGuard-Mail-From:
MIME-Version: 1.0
Content-Type: text/plain
0
Comment
Question by:Daniel Bertolone
9 Comments
 
LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 40627177
need more info on the reason the message was rejected..
0
 

Author Comment

by:Daniel Bertolone
ID: 40627489
Hi David,

The message above as all the end user recieves when they try to send to the specific user.
0
 
LVL 17

Expert Comment

by:Viral Rathod
ID: 40627575
If you are facing issues where your outgoing Emails are consistently rejected by other servers or land up in Junk Email or SPAM folders of the recipient mail box, this test can help you in identifying the problems.

http://www.allaboutspam.com/email-server-test/
0
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Author Comment

by:Daniel Bertolone
ID: 40627623
Thanks for that.. The issue only occurs when my client send to certain users, most emails deliver without issue.
0
 
LVL 17

Expert Comment

by:WORKS2011
ID: 40631967
Received: from mail.**.uk (EHLO mail.**.uk)
I've had to add host A records for emails addresses to the UK, and outside the US for obvious reasons. Spam filters have a hard time with the ongoing spam and network attacks. You either manually add the host A records and allow lists with your spam filters or this will likely continue to happen. On my clients that do international business I get with the IT on the receiving end to resolve, kind of a pain but the reality is there's not allot of international business (I can easily keep up with the manual config).
0
 
LVL 17

Expert Comment

by:WORKS2011
ID: 40631969
or send an email asking the mail.**.uk to add your domain to their allow list.
0
 
LVL 17

Expert Comment

by:WORKS2011
ID: 40631972
sorry for all the emails, what does http://mxtoolbox.com and http://intodns.com tell you about you network. Make sure you're not on any blacklists and the company you're sending to.
0
 

Accepted Solution

by:
Daniel Bertolone earned 0 total points
ID: 40660652
HI Guys...

Sorry for the delay coming back. We managed to resolve the issue, we found that the clients exchange server was configured to send via a SMTP relay. As soon as we changed the settings to use MX records the problem went away.

Thanks for all of your input on the case..
0
 

Author Closing Comment

by:Daniel Bertolone
ID: 40670019
Issue was self resolved
0

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