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Migrating to Office 365 from Exchange 2010

Posted on 2015-02-24
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Last Modified: 2015-03-07
I need ot migrate our Exchange users to Office 365.  I am going to need some help and I have some questions.
1.  When I was setting up the trial, it requires me to change some MX records in the external DNS.  This I can do, but by doing this will I affect our current users on Exchange 2010?  My users cannot handle downtime whatsoever.  I want to do this in the most unobtrusive way possible.
2.  I am migrating about 400 mailboxes, which method is best used for this?
3.  Is there a clear step by step process I can use?  I have seen two versions - hybrid and staged and I need to understand what I need for each process.

Thanks
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Question by:Salonge
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19 Comments
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40628263
1) Ignore it. That stupid 'configure domain' wizard is supposed to make things easier for the average Joe, but all it does is to confuse people. Use the TXT record to verify the domain, and do not change any other records unless needed.
2) Cutover migration is very easy to setup and fits the size of your organization. Here's the article: https://technet.microsoft.com/en-us/library/jj874016(v=exchg.150).aspx
3) Use the article above, and also browse the other articles on the left navigation pane, under the "Mailbox Migration to Exchange Online" node. Staged migration is not available for E2010.

The articles for each method are very detailed and should answer most of your questions. There are also video courses available on MVA if you prefer: http://www.microsoftvirtualacademy.com/training-courses/office-guides-exchange-cutover-migration-with-office-365
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Author Comment

by:Salonge
ID: 40629039
Thank so much.  I read the articles and even attempted to go through the video course, but this course assumes some things that I don't have.  It talks about on-premises which I took to mean my Exchange server.  Then it starts referring to a Microsoft Forefront Threat Management Gateway server.  Is that something I am going to have to download on my Exchange server?
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LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40629164
Ah no, ignore that part. That's basically the firewall config/making sure the Outlook Anywhere is published externally.
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Author Comment

by:Salonge
ID: 40629186
Okay.  That is done.  I have Outlook Anywhere already configured with a certificate, so I guess I can skip that part.

Thanks
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Author Comment

by:Salonge
ID: 40630492
One more question.  I have everything set up and ready to go, but I only want to migrate a test account to see if it works before I do the entire migration.  Also during this migration prior to changing my external DNS, will my user still be able to access their email or will I have to take the  Exchange server down to do this?
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LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40630589
Cutover is all or nothing, you cannot migrate single accounts. Only objects hidden from the GAL will be skipped.

The migration process will not impact in any way user's access to the on-prem mailboxes. The only thing you need to worry about is the switch-over, as on a domain joined machines Outlook will default to the local Exchange server for Autodiscover. You can control this by editing the registry keys: http://support.microsoft.com/kb/2212902
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Author Comment

by:Salonge
ID: 40630624
so I can do the migration and it is transparent to the user until i do the switch over in my external DNS?  Then once that happens, you are saying that the domain joined machines, which is all, will automatically default to the on-premises Exchange server for Autodiscover?
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LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40630641
Yes. And Yes. In Ex2010, the first thing Outlook will hit in domain environment is the SCP endpoint, which will point all Autodiscover queries to the local server. Use the article above to work around this. Or convert the mailboxes to mail-enabled users.
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Author Comment

by:Salonge
ID: 40630668
How would I convert the mailboxes to mail-enabled users and not affect the current usage or users?  There has to be no downtime during this migration.
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Author Comment

by:Salonge
ID: 40630736
Now I am getting the error - We weren't able to connect to the remote server.  Please verify that the migration endpoint settings are correct and your certificate is valid and then try again.  I ran the Remote Connectivity Analyzer and it passed.  In the details it said something about a mismatch name in my certificate, but it has always worked.
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Author Comment

by:Salonge
ID: 40632825
Can anyone help with this error?
0
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40633140
The certificate needs to match the OA FQDN.
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Author Comment

by:Salonge
ID: 40633493
It does.
0
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40634066
Check credentials then, auth method, etc. If using manual config, make sure to specify the correct name of the Exchange server as listed internally, such as 'WIN-NNAQDGPNHR5', etc.
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Author Comment

by:Salonge
ID: 40634088
I think I found the issue. The name of my domain is not on the certificate. The exchange server name is correct though. My certificate has multiple sand.
0
 

Author Comment

by:Salonge
ID: 40639420
Okay.  I purchased a new certificate which has my domain name on the certificate.  The exchange server name is correct and got the certificate a multiple sans.  It also includes Autodiscover.domain name.  And I still got the mismatch error and as long as I get this, I can connect in Office 365.  What am I not doing?

Validating the certificate name.
       Certificate name validation failed.
        Tell me more about this issue and how to resolve it
       
      Additional Details
       
Host name cvhsinc.org doesn't match any name found on the server certificate E=info@plesk.com, CN=plesk, OU=Plesk, O=Parallels, L=Herndon, S=Virginia, C=US.
Elapsed Time: 0 ms.
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LVL 43

Accepted Solution

by:
Vasil Michev (MVP) earned 2000 total points
ID: 40639471
Bindings on the default webpage (https://.cvhsinc.org) still refers to the self-signed cert (E=info@plesk.com, CN=plesk, OU=Plesk, O=Parallels, L=Herndon, S=Virginia, C=US).

Autodiscover query will not even make it to the https://autodiscover.cvhsinc.org endpoint, as https://cvhsinc.org/autodiscover will be checked first. So make sure to change that binding, or better yet remove the listener that answers on Autodiscover replies on that host. This has recently become a problem with cPanel and similar linux based hosters, someone decided that it's a good idea for them to start replying on autodiscover queries...
0
 

Author Comment

by:Salonge
ID: 40639788
Thank you.  So how do I do this?
0
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 40639938
Talk to the guys that host your site, I'm not that experienced with apache. Here are some example steps: http://community.office365.com/en-us/f/156/t/293985.aspx
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