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Sync folder

Hi Experts,

one of the clients have a sync folder implemented and over a few weeks when users logged on to their pc's an error comes up on start that says: Windows cannot access \\servername\\UserData\username\Desktop. Check the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problems, click Diagnose.
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jbm24
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jbm24
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1 Solution
 
Marc ZCommented:
Have you tried turning it off and then on again?
Is the network up and running properly? What make you think the sync is the issue? How is the sync set up? Did the server get restarted or disconnected or powered down? What version of server? What antivirus? What firewall?
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Lionel MMSmall Business IT ConsultantCommented:
If it was working before and now is not then it is probably a desktop permissions issue (Windows cannot access). Since the synch involves more than just the desktop (I assume) and if all that is generating that error is the desktop I would make sure that permissions on that folder in C:\Users\Username\Desktop allows for synching.
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jbm24Author Commented:
Turning it off and on from the sycn console?
From what I see the network is running properly...the sync issue is my guessing, but it does happend for a few users...the sycn is setup for Mydocuments, My favorites and desktop...the server hasn't been disconnected or power down...using server 2008 R2...using Webroot for antivirus...cisco.

FYI: i am able to ping and access the folder where the folder for that user is located (the redirect folder)

The message path is  the same location where the redirect folder is located for that particular user.
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jbm24Author Commented:
lionelmm: how do I make sure that the permission on the sync folder is properly set and configure?
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Lionel MMSmall Business IT ConsultantCommented:
The permission you need to check is \\servername\\UserData\username\Desktop --it is saying that "Windows cannot access" that folder, so go to this server and right click and check the permission for that folder.
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