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Another Newbie Office 365 question - 2 iphones using same O365 account.  1 'works' the other doesn't

Posted on 2015-02-24
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Last Modified: 2015-02-25
I have an O365 account I use only for contacts and calendar.  This account is installed on my outlook 2010 win 7 machine, my iphone and my wife's iphone.

My phone and outlook work fine - add a contact or calendar event in 1, it shows up in the other OK.

but my wifes doesn't seem reliable - she adds things and it most often doesn't show up in my outlook / phone.  And things I add now don't always show up on her phone.

any advice?  I was thinking I could delete the account on her phone and recreate it... but want to know if there's some troubleshooting I can do otherwise
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4 Comments
 

Author Comment

by:BeGentleWithMe-INeedHelp
ID: 40629808
OK Forget all that..... here's the question now:

Recently... O365 prompted me to change the password  (on the win 7 / outlook 2010 machine, I was seeing 'your password will expire in x days'.  so I logged into owa and changed the password (is there another way to do that? How do I get it to not expire my password?).

I forgot to update it on my wife's phone.  SHE WASN"T GETTING A 'BAD PASSWORD' message.  Once I remembered the password change issue, I put the current password into her phone and things are working.

so how does iphone not tell you you have a bad password!?
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Accepted Solution

by:
John Hurst earned 500 total points
ID: 40629826
I am not entirely sure (because I rarely have bad passwords), but I think my iPhone just fails to connect. That may be the reason.
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Author Comment

by:BeGentleWithMe-INeedHelp
ID: 40630671
yeah, doesn't connect and doesn't say that, from what I can see : (

thanks though!
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LVL 95

Expert Comment

by:John Hurst
ID: 40630686
@BeGentleWithMe-INeedHelp  - You are very welcome and I was happy to help. iPhone does not have the same flexibility as PC stuff but I can live with that.
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