PORT 8080 FORWARDING IMPOSSIBILITY

I have a wireless IP camera. It says it MUST have use of port 8080 for it to function properly in order to view it off the net remotely or on my Android. I have a Linksys WRT1900AC router. I have already forwarded the port properly, however when I run a test the test result indicated that port 8080 is not reachable. I have temporarily removed McAfee Total Protection. I have verified that Windows firewall is not turned on. I have disconnected all computers and everything that uses the net in this home. However, with all this done I still get the message from a remote diagnostic / test site that 8080 is NOT reachable. It tells me that I should determine which other program or service is using that port. Now here is the REALLY odd thing. If I unplug my isp's radio, and unplug my router and switch so that they are not in the picture. Then I use a laptop with my Android cell acting as my ISP using PdaNet. I then check using Verizon's network and find that I STILL cannot connect to 8080! I am baffled. Can any expert out there "unbaffle" me? Note: I am NOT very knowledgable about  ports and networks, so please be understanding and if you offer ideas please be very clear in what you ask me to try. I want to be able to attempt implementing your suggestions exactly they way you want me to.  Additional: There is a site named www.portforward.com. They sell a guaranteed service promising to get any port to function for a person for $40.00. After 3 days they refunded my money saying they could not get it to work for them either. Quite a saga. Experts?
Need -a- ClueRESEARCHERAsked:
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Guy LidbetterCommented:
Hi Need-a-Clue

What IP Camera is it? Is it completely stand alone, plug n play, or does it run some software on a PC?

To help you out with ports, if you have configured port forwarding on the router correctly, that is to say : any traffic on port 8080 coming INBOUND must go to <Camera's IP>, and the Camera is configured to listen on that port (which from what you say is the default), you should not have an issue.

Can you connect to it on your home network if you put "http://<ip Addres>:8080" in a browser?

Port 8080 is an alternative to the normal unsecure port 80 that HTTP websites use. Unless you are hosting websites, this port will most probably not be used by anything.

If you can provide the IP camera's details I could have a look at the required config for you and maybe come up with a solution.

Regards

Guy
rindiCommented:
Also check that the router isn't already using port 8080 for remote administration. Many use that port for default for that (you may have to disable remote administration on the router, or use another port for that.
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi

As my inderstooding, you want to access you camera remotely from outside (Public network: Internet) to do so you need to configure port forwarding on your router to the spesific port used to access the Camera locally, in addition to that you need to have a fixed IP or configure DynDNS to dynamically update the FCDN name with your public IP when change

Regards,

Salah
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Need -a- ClueRESEARCHERAuthor Commented:
Hello again Experts. Let me answer your questions and provide more information. The camera model is IP391W-HD. Brand is Tenvis.  

I phoned LINKSYS and spoke at length with them for twenty bucks. They then informed me that I had to go to their "higher level techs" which would cost me another $40.00. for ONE answer. I declined. Note: If any expert can fix this I will donate the $40. to ANY charity you wish and provide proof that I did do that.

Linksys did inform me that they do not use 8080 for any internal function. I have included several screen shots of screens that might be of some assistance.

Yes, I AM able to view the camera on any computer on my network without problem.  That plus is the reason Linksys said that their router was not the problem and refused to speak any further. Who knows?

I am fully willing to change any parameter you might suggest. Note, that the last group of digits of the camera's IP might be different than the screenshots indicate. That is just me trying new installations. I  have kept the correct number in that slot.

Selmarabet.. You state: " in addition to that you need to have a fixed IP or configure DynDNS to dynamically update the FCDN name with your public IP when change". does "fixed IP" mean the same thing as static IP? And I do not know what FCDN means.
error-on-port-check.jpg
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info-from-cam.jpg
info-from-cam-1.jpg
singole-port-forwarding.jpg
singole-port-forwarding-1.jpg
singole-port-forwarding-2.jpg
singole-port-forwarding-3.jpg
rindiCommented:
Also check with your subscription with your ISP. Some will block most ports as they don't want anyone to use their basic services for server type connections. Maybe you need to get a better subscription which adds such options.
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi

Your camera is configured using port 80 so you need to configure the port forwarding in the following way:

External port 8080 >>  Internal port 80 >>> Device IP: configured IP on the camera

For the error regarding port 8080, could you please let me know from where you run this test and pointing to witcg IP?

Regards.

Salah
Need -a- ClueRESEARCHERAuthor Commented:
Hi selmrabet... The site I was using to validate the ports is www.portforward.com  It is a free utility.

I also tried your suggestion. I left only one port forwarded as shown in the screenshot.  I also verified that 192.168.1.70 is the ip of the camera.  It did not make any change. Did I do it the way you suggested? If so, where could I turn next? I spoke last week to my isp about this. All they wanted to do is to double my monthly charge to $130.00 and set me up with a VLAN. I declined. I really don't want to go to that significant expense. I am hoping that you can offer additional possible solutions.
Guy LidbetterCommented:
OK Need-a-Clue.

A few things to check first:
1. You are able to access the camera internally on "http://192.168.1.70:8080"
Please confirm the port as you have an 88 rule for the tenvis?? I assume you're actually using the ISPY rule... which if it has the right IP as above should be fine.
2. You have either a static external IP or you are using dynamic DNS.
You will need either of these to access your cam externally. Your Linksys supports a few dynamic DNS providers, which you can configure on the DDNS options on the Apps and Gaming Tab. I suggest you use NO-IP.com as they have a free 3 domain name option.

If these are in place you should be ok, and we can look at setup.
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi

As I told you, you need to configure the port forwarding in the following way:

External port 8080 >>  Internal port 80 >>> Device IP: 192.168.1.70

So you will access the camera from your internal network using http;//192.168.1.70 and from oursie using http://yourpublicIP:8080

If you don't have a static IP, you need to use DynDNS as discussed before.

For the VLAN you ISP is proposing, I couldn't figure out the utility of this VLAN since I don't know with ISP link type you have!! do you have a DSL connection??

Regards.

Salah
Need -a- ClueRESEARCHERAuthor Commented:
I am sorry I appear slow on this subject. That is due to me BEING slow on it.  It is new to me and I must take things step by step.

Here is where I am at this point. I have two different brand cams now operating. I can go to 192.168.1.150:88 and see logon for one cam. And, go to 192.168.1.70:80 and see logon for the second one.

Connection type: I have a land based radio link to the isp's tower one mile from me.  Small antenna on my roof has the radio and related electronics. All I have going into my router is an Ethernet cable from the POE.

I have been told by several people to avoid www.noip.com because the vulnerability for hacking an spying.

I am using ISPY.COM's software to access the cameras. Locally it is working fine. That is a pay site. They have, included in the price a "remote off site" presence that is included. I so not know the correct name for what they offer me. But when port 8080 gets working I can go to my username at ispy's Ip and be able to view my cameras and view files.

The ISPY site is extremely popular, but they have no technical support. If they did I am sure I would be up and running by now.
8080-error-message.jpg
Need -a- ClueRESEARCHERAuthor Commented:
Additional. I am trying my best to follow all the helpful suggestions. Again, I am not the expert. I apologize that I cannot grasp this technology better than I am doing. I am a member here because I DO need assistance occasionally. Things that are second nature to all the Experts here is far far from the knowledge I have naturally. Please cut me a break.

Locally: inputting 192.168.1.70:8080 gives me nothing. Inputting 192.168.1.80:80 gives me logon to one camera. Inputting192.168.1.150:88 displays my logon screen for the other camera. These results are using the screenshot named :two-working.jpg shown below.
twol-working.jpg
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

Guy Lidbetter asked you before if you will use the camera directly or using a 3rd party software, now I almost have a clear idea regarding your setup witch is:

Camera 1: 192.168.1.80:80
Camera 2; 192.168.1.150:88

You have a machine with iSpy installed and want to connect it to www.ispyconnect.com so you can logon and use webservices witch allow you to manage your camera remotly vit the www.ispyconnect.com web interface!

You have an ethernet router witch have in the port connected localy the IP in range 192.168.1.x and other port IP provided by ISP

If this is right, please let me know if there is a spesific need to use www.ispyconnect.com, or you can simply accept the fact that you access each camera separatly?

Regards.

Salah
Need -a- ClueRESEARCHERAuthor Commented:
To answer your questions:
You have a machine with iSpy installed and want to connect it to www.ispyconnect.com so you can logon and use webservices witch allow you to manage your camera remotly vit the www.ispyconnect.com web interface!
Yes, the above statement is correct.

 You have an ethernet router witch have in the port connected localy the IP in range 192.168.1.x and other port IP provided by ISP

I do not know who provides any IP range to me. As I mentioned, I do NOT know how most of this works. I am ONLY following the experts advice as best I can. I provided a screen shot of the present single port forwarding items. I do not know if it is correct or not. That question is one I was sincerely hoping to get an answer to from an Expert. If I were as knowledgeable as you are then I would not need further advice. I am depending on Experts.

 If this is right, please let me know if there is a spesific need to use www.ispyconnect.com, or you can simply accept the fact that you access each camera separatly?

If it is at all possible to utilize ISPYCONNECT then that is what I want to do. It is a very versatile site / program and I want to take advantage of the features it offers. Of course, if for whatever reason you or another expert can demonstrate that it is IMPOSSIBLE to use that site, then I will try to find another similar site.
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Hi,

I don't like the term impossible :)

I'm trying to help you and provide the way to configure the port forwarding, but I think it was not well understood and at the same time I was waiting to have a clear visibility regarding your context.

Now In order to give you the right way (but I think you need to follow this exactly as I will describe), I'll need to have a snapshoot of your router configuration, the configu of the iSpy server installed and the confirmation that you can access it locally.

Regards.

Salah

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Need -a- ClueRESEARCHERAuthor Commented:
I have given up on this camera. Mainly because it failed hardware wise. I will try another brand. Thanks so much for your willingness to assist me. I appreciate it!
Salah Eddine ELMRABETTechnical Lead Manager (Owner)Commented:
Why given up?? it can work!
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