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Is there a way to get around the itunes password when trying to wipe an iPhone 5s?

jonymac asked
I work on a helpdesk and have to reissue iPhones from time to time.  If something happens and we do not get the iTunes user password it makes it impossible to reuse the phone.  Is there a way around this?  I know we can't be the only ones out here with this problem.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

The password is on the iPhone and you cannot do a reset without the password to the phone. It is not an iTunes issue. There is no way to get around the iPhone password that I know of.
IT Services Analyst
I also work on a help desk and ran into this same problem because the previous user had set the phone up with iTunes as well as iCloud. I had to go through two former employees to track down the person and luckily they were nice enough to give me the password so I can reset everything. Apple support is absolutely no help with this.

The only workaround for this is to setup iTunes accounts using the work email accounts of the person, so that way you could at least reset them and have access to the email account needed for the code that gets sent. Otherwise, people will treat their WORK phone like a PERSONAL phone and you run into what you did.

Good luck getting that kind of policy passed. :)
Joe RudSystems Administrator
You can also use supervise mode on an iDevice (requires a mac of some sort running the Apple Configurator app).  Supervising a device before you issue it allows you to circumvent the activation lock functionality you are describing.  Also note that supervising an iPhone/iPad wipes the device, so take appropriate steps before-hand if you are going to go back an supervise current devices in the field.