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Retention Policies set but files not deleting Items Exchange 2010

Thomas Grassi
Thomas Grassi asked
Exchange Server 2010 SP3 RU8 64 bit
Windows 2008 R2 64 bit

Created 3 retention Policy Tags
1. Clear Deleted Items Age Limit 14 days Action Delete and Allow Recovery

2. Delete Junk E-Mail Age Limit 14 days Action Delete and Allow Recovery

3. Clear Sent Items Age Limit 45 days Action Delete and Allow Recovery

In Outlook Clients When I click on the folder Deleted Items, Sent Items Junk E-Mail I click on Policy and I see the Policy named from the retention tag.

I do get event Id 10027 every so often showing  

Log Name:      Application
Source:        MSExchangeMailboxAssistants
Date:          2/25/2015 5:52:26 PM
Event ID:      10027
Task Category: Managed Folder Assistant
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      my exchange server
Statistics of MRM expiration at end of this work cycle:
       TotalItemsSoftDeleted:  6
       TotalItemsPermanentlyDeleted:  46
       TotalItemsMoved:  0
       TotalSizeItemsSoftDeleted:  23012 Bytes
       TotalSizeItemsPermanentlyDeleted:  3613040 Bytes
       TotalSizeItemsMoved:  0 Bytes
       TotalItemsWithPersonalTag:  0
       TotalItemsWithDefaultTag:  9
       TotalItemsWithSystemCleanupTag:  0
       TotalItemsExpiredByDefaultExpiryTag:  6
       TotalItemsExpiredByPersonalExpiryTag:  0
             TotalItemsMovedByDefaultArchiveTag:  0
             TotalItemsMovedByPersonalArchiveTag:  0

But I see no logs in this folder  D:\program files\Microsoft\Exchange Server\v14\logging\Managed Folder Assistant

The main problem is that I have items in the three folders older than the retention policy age days.

Example I have entries dates in 2014 still

I was hoping that the Retention Policy with the correct tags would clean up these folders.

I was hoping to see the logs to help determine what is going on.

Watch Question

Domain Architect
Please follow the below kb it might be help you to understand how retention policy work in exchange.

Thomas GrassiSystems Administrator



Thanks for responding

I used that same article to do my setup.

I have two questions here.

1. Why do I still have emails in my folders when the retention policy tags are set at 14 days?

2. Why am I not seeing any Log files for Retention Policies?

I believe I have the Tags and Policy setup and assigned properly

Thomas GrassiSystems Administrator



I found this


Trying these commands

Set-Mailbox –Identity JSmith –RetentionPolicy “IT Department Retention Policy”
Set-MailboxComplianceConfiguration –Identity JSmith –RetentionAutoTaggingEnabled $True
Get-MailboxComplianceConfiguration –Identity JSmith

Set-MailboxComplianceConfiguration  and Get-MailboxComplianceConfiguration     are not valid cmdlets

What  am I missing here?
Thomas GrassiSystems Administrator


Thank you for the info

Closing this since no response

The retention policy seems to be working now.

Just need logging of some kind a report of this would be great.