we found a system where all word documents have been encrypted and there is file claiming where to go to get the decryption key
our trend, malware bytes, spybot apps running on the box spot it even after the files are found
anyone found a cleaner without paying ransom or completely reformatting?
I believe they got into the system via email and/or end user with admin rights going to all the wrong places on the internet
all help is greatly appreciated!