asked on

Older Install "A suitable JVM could not be found. Please run the program......"

Hello,
I have a user who needs to install an older program that runs java. Whenever I attempt to install it I get an error stating “A suitable JVM could not be found. Please run the program again using the option –is:javahome <JAVA HOME DIR>. I uninstalled all instances of JAVA and reinstalled the latest version. The computer is running Windows 7 SP1. He has a laptop with basically the same configuration and it installs and runs fine. I am running the same configuration on my pc and it installs fine. Any help with this would be appreciated.

Thank you,
Dave

Radek Baranowski

what happens when you open command line and try to run

java -version

?

Dave Stone

ASKER

Please see the uploaded jpg file
java-screen.jpg

Radek Baranowski

can you get JAVA_HOME variable ? is it set up ?

try in command line

set | findstr JAVA

Dave Stone

ASKER

I am sorry. I don't understand.

Radek Baranowski

open command line like you did for trying out java -version, and run this command

"set | findstr JAVA"

and show me output please.

Dave Stone

ASKER

I am not sure I used the correct character for the vertical line. Please see the uploaded file.
java-screen2.jpg

Radek Baranowski

yeah, you don't have JAVA_HOME variable set

so what you need to do is to press Windows+Pause/Break (to go into system info/settings),then Advanced system settings, Environment Variables and add JAVA_HOME variable to your system, like on the screenshot:

then just just confirm with OK, in both dialogs.

now, when you open NEW command line (not the one you used previously), you should see JAVA_HOME set when you repeat the command "set | findstr JAVA". I would also expect your program to run too. can you please check ?

Dave Stone

ASKER

First, I ran the command line from my pc which will run the program. I did check the variables on the users pc and there is not a variable for JAVA_HOME. How would I know the path?

Radek Baranowski

if you are able to run "java" in command line, then get java's path with

set | findstr PATH

there must be java directory on the path. strip it from /bin part and this is your JAVA_HOME directory

Dave Stone

ASKER

I have copied and uploaded my path to notepad. I have actually copied my path to the users machine and though I can run the install he can't. I will upload a copy of his path in a minute.
path.txt

Dave Stone

ASKER

Here is the path from the problem machine. Please see the uploaded file
path-2.txt

CEHJ

Uninstall all Java from your system then install the latest version. Reset JAVA_HOME to the directory into which it was installed. Then PREpend the following to PATH

%JAVA_HOME%\bin;

Open in new window

Then open a NEW cmd.exe and post output of

java -version

Open in new window

please

Radek Baranowski

I am not familiar with this Windows way of setting things up.
anyway

in command line go to

c:\ProgramData\Oracle\Java\javapath "cd c:\ProgramData\Oracle\Java\javapath"

and run

dir

it will list you actual files this directory contents link to. and willl reveal you the true java location which will probably be
c:\program files(x86)\Java\jre_xxx

CEHJ

it will list you actual files this directory contents link to

What makes you think that's a junction (link)?

Radek Baranowski

because I checked. that's the new scheme from our beloved oracle. I'm as surprised as you :) believe me. I gues it started from Java 8, before it was a standard convolution of Path/Java_home

http://nerdanswer.com/answer.php?q=689279