Office trying to install Office 64-bit Components even though 32-bit is installed
I have a customer running Server 2012 as a Terminal Server with about 20 users. One particular user is experiencing an Outlook crash - BEX, even in safe mode. I noticed that whenever we open up Outlook, a message box pops up stating: Please wait while Windows configures Microsoft Office 64-bit components 2013.
Office 64 bit is not installed. The 32-bit is installed. I logged in as other users but do not see this 64-bit popup message when opening up Outlook.
Any ideas as to what I should look for to correct this issue?
Office 64 bit is not installed. The 32-bit is installed. I logged in as other users but do not see this 64-bit popup message when opening up Outlook.
Any ideas as to what I should look for to correct this issue?
ASKER
the last piece of software installed was on 2/12/2015 TurboTax 2013. The crashing started yesterday 2/25/2015. Flash and Java are not installed on the server. Adobe Acrobat XI Pro was installed back on 12/18/2014. When I go to the add-ins in Outlook, all add-ins live in the program files(x86) folder.
SOLUTION
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ASKER
I first recreated an Outlook account and same BEX crash error. I then created a new account profile and new Outlook profile and same BEX error. This was the first thing I did yesterday.
The problem user has the same software installed but the other 19 users have no problem. There must be a conflict in some software they have installed.
Try starting Outlook in Safe Mode (No add-ins). Will it run in Safe Mode?
What did Reliability Monitor say about BEX if anything.
Try starting Outlook in Safe Mode (No add-ins). Will it run in Safe Mode?
What did Reliability Monitor say about BEX if anything.
ASKER
Outlook crashes in safe-mode as well with BEX error. There is another app that is crashing simultaneously. We called Worldox support and they stated that their software is not compatible with 64 bit Office and blames it on that quick pop-up, however Office 32-bit is installed, not 64-bit but they are blaming it on that.
Description
Faulting application name: WBGX.exe, version: 11.2011.1.15, time stamp: 0x54232567
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00745ec0
Faulting process id: 0x2e34
Faulting application start time: 0x01d051ac5d04708c
Faulting application path: \\646541-tsserver\Apps\Wor
Faulting module path: unknown
Report Id: daad4348-bdac-11e4-80ca-00
Faulting package full name:
Faulting package-relative application ID:
Description
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x124
Faulting application start time: 0x01d051ac5bf3e6f3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: unknown
Report Id: 68d24294-bdab-11e4-80ca-00
Faulting package full name:
Faulting package-relative application ID:
--DISKSTATION-UserData-Manny-Desktop-bex
Description
Faulting application name: WBGX.exe, version: 11.2011.1.15, time stamp: 0x54232567
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00745ec0
Faulting process id: 0x2e34
Faulting application start time: 0x01d051ac5d04708c
Faulting application path: \\646541-tsserver\Apps\Wor
Faulting module path: unknown
Report Id: daad4348-bdac-11e4-80ca-00
Faulting package full name:
Faulting package-relative application ID:
Description
Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x124
Faulting application start time: 0x01d051ac5bf3e6f3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: unknown
Report Id: 68d24294-bdab-11e4-80ca-00
Faulting package full name:
Faulting package-relative application ID:
--DISKSTATION-UserData-Manny-Desktop-bex
SOLUTION
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See what your suggestion yields. All but one user works fine and all you are trying to do works on my machine.
Probably the best solution is to build a new Termimal server profile and do a fresh install of needed software.
Probably the best solution is to build a new Termimal server profile and do a fresh install of needed software.
ASKER
Just as an update, installing Windows Search Service corrected the Microsoft Office 64-bit Components 2013 pop-up but Outlook continues to crash. I noticed every time I open up Outlook it will show Updating on the bottom right hand corner, which is common. The coincidence I see is as soon as it reaches, “Updating Deleted Items”, Outlook crashes.
I configured one of my exchange test mailboxes on the user's profile and outlook does not crash, so this leads me to believe there is a problem with their Deleted Items folder. I am waiting for permission to empty the deleted items folder.
I configured one of my exchange test mailboxes on the user's profile and outlook does not crash, so this leads me to believe there is a problem with their Deleted Items folder. I am waiting for permission to empty the deleted items folder.
ASKER CERTIFIED SOLUTION
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ASKER
Issue was resolved by emptying out the deleted items folder.
Has the user installed related 64-bit apps? Adobe, Flash, Java and some other apps should all be 32-bit if Office is 32-bit