We help IT Professionals succeed at work.
Get Started

Office trying to install Office 64-bit Components even though 32-bit is installed

Last Modified: 2015-03-04
I have a customer running Server 2012 as a Terminal Server with about 20 users.  One particular user is experiencing an Outlook crash - BEX, even in safe mode.  I noticed that whenever we open up Outlook, a message box pops up stating:  Please wait while Windows configures Microsoft Office 64-bit components 2013.  

Office 64 bit is not installed.  The 32-bit is installed.   I logged in as other users but do not see this 64-bit popup message when opening up Outlook.

Any ideas as to what I should look for to correct this issue?
Watch Question
This problem has been solved!
Unlock 3 Answers and 11 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE