Internet Explorer 11 not installating

Hi,

I have Problems installing Internet Explorer 11 on one single Client.
In th IE11_main.log there is following error message:

Neutral package installation failed (exit code = 0x800b0100 (2148204800))

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I downloaded an ran Update Readiness tool and found many missing files. A took the files from another Client and reran the Readiness Tool and most of the Errors went away.

At the Moment I still have following error:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-26 15:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f)	CBS MUM Missing	0x00000002	servicing\Packages\Package_for_KB2957689~31bf3856ad364e35~amd64~~10.2.1.0.mum		

Checking Component Store

Summary:
Seconds executed: 1196
 Found 1 errors
  CBS MUM Missing Total count: 1

Unavailable repair files:
	servicing\packages\Package_for_KB2957689~31bf3856ad364e35~amd64~~10.2.1.0.mum
	servicing\packages\Package_for_KB2957689~31bf3856ad364e35~amd64~~10.2.1.0.cat

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I unpacked all packages of KB2957689 but there is no "Package_for_KB2957689~31bf....." There is only a Package with "rtm" in filename.

I also installed the KB2957689 but the IE11 Installation is still failing.

Does anybody know what I can do next?

Does anybody know that error?

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jcimarronCommented: 2015-02-26

insideAC --
Two people found a solution to a similar problem in this reference, but I do not know if it will apply to you.
http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie-11-fails-to-install-windows-update-or/827bc2b4-4333-4ca9-95b8-492b67783822

Also on page 2 PA Bear offers the following comment
"There are two (2) major causes for IE upgrades to fail with an 9C59 error IMHO: "Leftovers" from preinstalled free-trial anti-virus/internet security applications and injudicious use of reigstry cleaners.

At this point, I'm afraid your best bet for getting IE11 installed would doing a Repair Install (AKA In-place Upgrade) of Win7 - after which you'd have to install ALL security updates & IE11 prerequisite updates again..."

Here are instructions for a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
It should not affect the installed programs or personal data, but a backup first is always a good idea.

SystemadministrationAuthor Commented: 2015-02-26

Thank you.
I found a solution.

The missing package Package_for_KB2957689~31bf had the wrong Name after extraction.
I had to rename the file "update.mum" and "update.cab" to Package_for_KB2957689~31bf........... and while the next run of readiness tool, everything got fixed.

Aftewards the IE11 Installation worked as well.

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jcimarronCommented: 2015-02-27

Thanks for telling us the fix.

SystemadministrationAuthor Commented: 2015-03-03

Earlier found a solution

Internet Explorer 11 not installating

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