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is this the correct work flow? User &gt;your inbox&gt; the IT team?
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is this the correct work flow? User >your inbox> the IT team?

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Not sure I follow you... &nbsp;&quot;it&quot; is an alias of &quot;user&quot; &nbsp; Mail sent to &quot;it&quot; shows in &quot;user&quot; inbox
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Not sure I follow you...  "it" is an alias of "user"   Mail sent to "it" shows in "user" inbox

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You can create a rule using the &quot;specific words in the recipient's address&quot; rule and then put in your &quot;it@domain.com&quot; address. &nbsp;That should work.
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You can create a rule using the "specific words in the recipient's address" rule and then put in your "it@domain.com" address.  That should work.

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that didn't work. I don't think Outlook sees the email going to &quot;it@domain.com&quot;; I think it only sees it going to &quot;user@domain.com&quot;; it doesn't apply the rule
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that didn't work. I don't think Outlook sees the email going to "it@domain.com"; I think it only sees it going to "user@domain.com"; it doesn't apply the rule

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Unfortunately the other solutions didn't work.
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Unfortunately the other solutions didn't work.

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Outlook 2010..I’m trying to create an email rule based on an “alias” email account. Example: the main account email is: user@domain.com &nbsp;with an alias of it@domain.com<br />
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Emails sent to “it” are showing up in the “user” inbox just fine. I want to create a rule that will forward emails sent to “it” but I can’t figure out how to do it because Outlook sees the email coming from “user” not “it”. There’s no identifying piece of information that I can trigger the forward rule off of. Any suggestions? I’m trying to avoid creating a separate user account for the “it” address.
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Outlook 2010..I’m trying to create an email rule based on an “alias” email account. Example: the main account email is: user@domain.com  with an alias of it@domain.com

Emails sent to “it” are showing up in the “user” inbox just fine. I want to create a rule that will forward emails sent to “it” but I can’t figure out how to do it because Outlook sees the email coming from “user” not “it”. There’s no identifying piece of information that I can trigger the forward rule off of. Any suggestions? I’m trying to avoid creating a separate user account for the “it” address.

Forwarding rule in Outlook 2010

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.