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How to do a Dell W8 recovery

tonyadam
tonyadam asked
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Dell D16M or 3847 with W8.1.  This system became badly infected.  I would like to simply restore the system to a factory restore.  I do not have a recovery DVD or Flash drive.  I've tried using Shift and tapping the F8 key but cannot get it to find the recovery partition.  The system will boot and allow me to enter a password but from there is simply goes  to a blank screen.  Moving the cursor to the upper right corner does not do anything.  I've run the DELL diagnostics and they all ran OK.  Any ideas on how to restore this back to factory level?  There is no substantial data on the system.
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Principal Software Engineer
Commented:
Dell no longer supplies recovery media with their systems, but you can obtain it from them.  (This, imo, is to save Dell 25 cents by not supplying two DVDs.)  They used to supply and send recovery discs for free, but I believe there is now a charge for mailing it.

You can request the restore DVDs at:

https://www.dell.com/support/article/us/en/19/SLN135486/?c=&l=&s=
tonyadamRetired

Author

Commented:
Yes....I knew that.  Will a Recovery Disk from a different system work?
Dr. KlahnPrincipal Software Engineer

Commented:
A W8 recovery disk from a non-Dell system will not work to restore the system.  It will work for the specific purpose of booting to the recovery and repair console.
tonyadamRetired

Author

Commented:
I used a cable to access the hard drive on another system.  I can see all 5 partitions including a 750mb recovery partition and a 10.2GB recovery partition.  Surely, there is a way to access these partitions with out the recovery media.
tonyadamRetired

Author

Commented:
Here is what you need to do in case you don't have recovery media.  Do a start up and then immediately or nearly so, shut down the system.  Do this 3 or 4 times in a row and the system will bring you to a window which will allow the user to reset the OS.  I don't know how to award the points since it was not an answer to the question.  I found the answer via Dell Support.