<div>
Try to remove the receiver completely using this tool install the latest version of receiver and check.<br />
Tool <a href="http://support.citrix.com/article/CTX137494" rel="ugc">http://support.citrix.com/article/CTX137494</a>
</div>


Try to remove the receiver completely using this tool install the latest version of receiver and check.
Tool http://support.citrix.com/article/CTX137494 [http://support.citrix.com/article/CTX137494]

<div>
What Sekar said. Also compare if the one not working has different MS updates.
</div>


What Sekar said. Also compare if the one not working has different MS updates.

<div>
<div class="content wysiwyg-content">
The SelfService.exe is crashing with a BEX error. We have 2 identical deployments, one of them works, one doesn't.
</div>
</div>


The SelfService.exe is crashing with a BEX error. We have 2 identical deployments, one of them works, one doesn't.

I am receiving a Citrix Has Stopped Working error on a Windows 8.1 deployment.

Citrix is the synonym for the virtualization and application infrastructure systems developed by the company of the same name. Main areas are application virtualization, Software-As-A-Service (SaaS), cloud-computing and networking. The two most well-known are Citrix XenApp or Citrix CloudPlatform.

Citrix

Windows 8 is a personal computer operating system developed by Microsoft as part of the Windows NT family of operating systems, with an emphasis on improving its user experience on tablets. In particular, these changes included a touch-optimized Windows shell based on Microsoft's "Metro" design language, the Start screen, a new platform for developing apps with an emphasis on touchscreen input, integration with online services, support for USB 3.0, Advanced Format hard drives, near field communications, and cloud computing. Additional security features were introduced, such as built-in antivirus software, integration with Microsoft SmartScreen phishing filtering service and support for UEFI Secure Boot on supported devices with UEFI firmware.