M SOS
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Sync Issues with Outlook 2013
I have a user who uses Outlook 2013 to connect to Exchange 2010 over a high speed link. I got a call from him saying that all the emails he receives go directly to the Sync folder and they are all coming from one person and only one person. Nothing in his inbox.
I suspected that the issue could be a corrupt .ost file (32 GB in size) so I cleared the Exchange Cache and all worked fine.
Today I ticked this Exchange Cache back again and I could see that the folders where updating ( took a while about 10 minutes) and then with this box ticked everything works fine again.
The user has many mailboxes for other users in his outlook along with many other calendars.
The link speed is really high and that should not be an issue.
What could be the issue?
Help Please
Many Thanks
I suspected that the issue could be a corrupt .ost file (32 GB in size) so I cleared the Exchange Cache and all worked fine.
Today I ticked this Exchange Cache back again and I could see that the folders where updating ( took a while about 10 minutes) and then with this box ticked everything works fine again.
The user has many mailboxes for other users in his outlook along with many other calendars.
The link speed is really high and that should not be an issue.
What could be the issue?
Help Please
Many Thanks
SOLUTION
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SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
OK Thanks
So if the OST was corrupt and I removed the Exchanged Cache mode and then leave if for a day and then tick back on again (same profile, same ost file location) fixed the OST file on the local machine? Is that possible?
Could be a syncing issue?
So if the OST was corrupt and I removed the Exchanged Cache mode and then leave if for a day and then tick back on again (same profile, same ost file location) fixed the OST file on the local machine? Is that possible?
Could be a syncing issue?
ASKER CERTIFIED SOLUTION
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To access this solution, you must be a member of Experts Exchange.
ASKER
it was the same profile I just un ticked this cache mode left for a day and then ticked it again
Also the user wants to know why it was corrupted in the first place. Does the file of the OST over 32 GB has anything to do with it?