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Linda QuattlebaumFlag for United States of America

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QuickBooks 2014 - write check screen does not display all columns and buttons

Windows 7 Pro
QuickBooks Pro 2014
23" screen

In one company file when I open the Write Check screen the Memo field is so wide the Customer:Job, Billable and Class columns cannot display.  The Save buttons at the bottom are also missing.  The other screens (deposit, journal entry, etc.) all display correctly.  

I tried changing the screen resolution (as per the Inuit articles regarding this issue) but that did not resolve the issue.

I have four other company files and the Write Check screen displays correctly in each of those.

However, I did find that in one of the databases that displays the check screen correctly, if I change the Preferences\Accounting\Company Preferences to require Class tracking, then the Write Check screen loses the columns and buttons mentioned above. Deselecting the options does not return the screen to normal.
Avatar of Katie Pierce
Katie Pierce
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Can you upload a screen shot?
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Two images attached.  One normal and one not.
QB-normal-check-.jpg
QB-check-columns-missing.jpg
What happens when you "maximize" the check window?  Does that make everything visible?  Could you then resize the columns and such to tighten up what's in the window?
No tried that.
Unfortunately I'm operating in Quickbooks 2012, so I can't play with it.

Does anything happen if you try tabbing through the fields?  Does the view change so that the cursor is always visible?
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Linda Quattlebaum
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