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QuickBooks 2014 - write check screen does not display all columns and buttons

Lindahq asked
Last Modified: 2020-10-21
Windows 7 Pro
QuickBooks Pro 2014
23" screen

In one company file when I open the Write Check screen the Memo field is so wide the Customer:Job, Billable and Class columns cannot display.  The Save buttons at the bottom are also missing.  The other screens (deposit, journal entry, etc.) all display correctly.  

I tried changing the screen resolution (as per the Inuit articles regarding this issue) but that did not resolve the issue.

I have four other company files and the Write Check screen displays correctly in each of those.

However, I did find that in one of the databases that displays the check screen correctly, if I change the Preferences\Accounting\Company Preferences to require Class tracking, then the Write Check screen loses the columns and buttons mentioned above. Deselecting the options does not return the screen to normal.
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